# BIK Help Center

> Advice and answers from the BIK Team

## Shopify

- [Freebies In Shopify](https://help.bik.ai/en/articles/9099558-freebies-in-shopify.md)

## BIK Onboarding

- [Prerequisites for Onboarding on BIK](https://help.bik.ai/en/articles/8912240-prerequisites-for-onboarding-on-bik.md)
- [Getting started with BIK](https://help.bik.ai/en/articles/8206255-getting-started-with-bik.md): Explore the fundamentals of BIK in this quick read, designed to set you on the path to effective & efficient marketing endeavours.
- [Shopify Store Onboarding](https://help.bik.ai/en/articles/8200941-shopify-store-onboarding.md): Connect your Shopify store with your BIK dashboard
- [SMS / Text Message Onboarding](https://help.bik.ai/en/articles/8217461-sms-text-message-onboarding.md)
- [WhatsApp Onboarding](https://help.bik.ai/en/articles/8206270-whatsapp-onboarding.md): Connect your WhatsApp Business API account/number with your BIK dashboard
- [Enabling WhatsApp Profile Settings](https://help.bik.ai/en/articles/8735455-enabling-whatsapp-profile-settings.md)
- [Email Onboarding \(Send grid\)](https://help.bik.ai/en/articles/8217404-email-onboarding-send-grid.md)
- [BIK Email Marketing Setup](https://help.bik.ai/en/articles/8736211-bik-email-marketing-setup.md)
- [Email Best Practices](https://help.bik.ai/en/articles/8744022-email-best-practices.md)
- [Gmail Support Channel](https://help.bik.ai/en/articles/8675898-gmail-support-channel.md)
- [Instagram Onboarding](https://help.bik.ai/en/articles/8217375-instagram-onboarding.md): Connect your Instagram account with your BIK dashboard
- [Instagram Troubleshooting Guide](https://help.bik.ai/en/articles/8743795-instagram-troubleshooting-guide.md)

## Campaigns

- [Revenue/Order Attribution](https://help.bik.ai/en/articles/9076474-revenue-order-attribution.md)
- [WhatsApp Templates in BIK](https://help.bik.ai/en/articles/9172697-whatsapp-templates-in-bik.md)
- [Scheduled Campaign](https://help.bik.ai/en/articles/9188112-scheduled-campaign.md)
- [Campaigns - Core Work Flow](https://help.bik.ai/en/articles/9178068-campaigns-core-work-flow.md)
- [Campaigns - Inclusion & Exclusion](https://help.bik.ai/en/articles/9179898-campaigns-inclusion-exclusion.md)
- [Campaign Duplication](https://help.bik.ai/en/articles/9194845-campaign-duplication.md)
- [Rejected Templates](https://help.bik.ai/en/articles/9180183-rejected-templates.md)
- [Campaign Reports](https://help.bik.ai/en/articles/9202610-campaign-reports.md)
- [Campaign Credits](https://help.bik.ai/en/articles/9196073-campaign-credits.md)
- [Campaign Analytics](https://help.bik.ai/en/articles/9216048-campaign-analytics.md)
- [Campaign Segments](https://help.bik.ai/en/articles/9220819-campaign-segments.md)
- [Segment Filters](https://help.bik.ai/en/articles/9227592-segment-filters.md)
- [Sending Bulk Marketing Emails](https://help.bik.ai/en/articles/9323860-sending-bulk-marketing-emails.md)
- [Facebook Ads Sync](https://help.bik.ai/en/articles/9405040-facebook-ads-sync.md)
- [Create a New Segment Based on Customer Response](https://help.bik.ai/en/articles/9733833-create-a-new-segment-based-on-customer-response.md)
- [Do Not Disturb in Campaigns](https://help.bik.ai/en/articles/9790372-do-not-disturb-in-campaigns.md)
- [Duplicating a Campaign in Broadcasts](https://help.bik.ai/en/articles/9794893-duplicating-a-campaign-in-broadcasts.md)
- [File Names in Campaign](https://help.bik.ai/en/articles/9804947-file-names-in-campaign.md)
- [ROI in SMS Campaigns](https://help.bik.ai/en/articles/9823011-roi-in-sms-campaigns.md)
- [Campaign Wise Failure Report](https://help.bik.ai/en/articles/9840905-campaign-wise-failure-report.md)
- [Enhanced Reports in Campaign](https://help.bik.ai/en/articles/9840933-enhanced-reports-in-campaign.md)
- [Automatic Segment Retrieval from Shopify](https://help.bik.ai/en/articles/9841875-automatic-segment-retrieval-from-shopify.md)
- [Test Email Templates in Email Builder](https://help.bik.ai/en/articles/9847638-test-email-templates-in-email-builder.md)
- [Product Block in Email Builder](https://help.bik.ai/en/articles/9847508-product-block-in-email-builder.md)
- [Product Carousel Templates in Campaigns](https://help.bik.ai/en/articles/9857373-product-carousel-templates-in-campaigns.md)
- [Enhanced Content Improvements for Email Campaigns and Templates](https://help.bik.ai/en/articles/9857146-enhanced-content-improvements-for-email-campaigns-and-templates.md)
- [Setting Up WebPush Notifications in BIK](https://help.bik.ai/en/articles/10006875-setting-up-webpush-notifications-in-bik.md)
- [Automatic Retry in Campaigns](https://help.bik.ai/en/articles/10085626-automatic-retry-in-campaigns.md)
- [Multiple Shopify Sync](https://help.bik.ai/en/articles/10115547-multiple-shopify-sync.md)
- [Discount Code In Campaign](https://help.bik.ai/en/articles/10123672-discount-code-in-campaign.md)
- [Webhook Integration](https://help.bik.ai/en/articles/10205760-webhook-integration.md)
- [Campaign Overview Page](https://help.bik.ai/en/articles/10220884-campaign-overview-page.md)
- [Fallback Variables](https://help.bik.ai/en/articles/10220948-fallback-variables.md)
- [Platform Level ROI](https://help.bik.ai/en/articles/10221099-platform-level-roi.md)
- [Campaign Details Page](https://help.bik.ai/en/articles/10229391-campaign-details-page.md)
- [Campaign Analytics](https://help.bik.ai/en/articles/10248414-campaign-analytics.md)
- [Frequency Capping in Campaigns](https://help.bik.ai/en/articles/10368069-frequency-capping-in-campaigns.md)
- [Revamped Excel Upload](https://help.bik.ai/en/articles/10441235-revamped-excel-upload.md)
- [Best Practice - WhatsApp Broadcast Delivery Rate](https://help.bik.ai/en/articles/10568534-best-practice-whatsapp-broadcast-delivery-rate.md)
- [Template Analytics & Comparison Guide](https://help.bik.ai/en/articles/11035529-template-analytics-comparison-guide.md)
- [Email Campaign Abortion Criteria](https://help.bik.ai/en/articles/11035693-email-campaign-abortion-criteria.md)
- [UX Changes for Improving WhatsApp Deliverability](https://help.bik.ai/en/articles/11153983-ux-changes-for-improving-whatsapp-deliverability.md)
- [Meta's Marketing Messages Lite API \(MM Lite\)](https://help.bik.ai/en/articles/11382978-meta-s-marketing-messages-lite-api-mm-lite.md)
- [Error 131026 from Meta](https://help.bik.ai/en/articles/11469554-error-131026-from-meta.md)
- [RCS Channel](https://help.bik.ai/en/articles/11702622-rcs-channel.md)
- [Google Postmaster Integration for Domain Reputation Tracking](https://help.bik.ai/en/articles/11747004-google-postmaster-integration-for-domain-reputation-tracking.md)
- [Advanced Campaign Abort Analytics & Smart Settings](https://help.bik.ai/en/articles/11745498-advanced-campaign-abort-analytics-smart-settings.md)
- [WebEngage Integration with BIK](https://help.bik.ai/en/articles/12505100-webengage-integration-with-bik.md)
- [Automated Duplicate Template](https://help.bik.ai/en/articles/12264726-automated-duplicate-template.md)
- [MoEngage Integration with BIK](https://help.bik.ai/en/articles/12564883-moengage-integration-with-bik.md)
- [Drip Campaign on BIK Dashboard](https://help.bik.ai/en/articles/13010015-drip-campaign-on-bik-dashboard.md)
- [Grow More Revenue with AI](https://help.bik.ai/en/articles/14718846-grow-more-revenue-with-ai.md): Your campaigns are already generating revenue. BIK AI helps you capture opportunities that might otherwise be missed.
- [Smart Retry in WhatsApp Campaigns](https://help.bik.ai/en/articles/15653124-smart-retry-in-whatsapp-campaigns.md)
- [Campaign Score](https://help.bik.ai/en/articles/15954632-campaign-score.md)
- [Faster & Better Excel Upload Segments](https://help.bik.ai/en/articles/16246547-faster-better-excel-upload-segments.md)
- [Best Time to Send in Campaigns](https://help.bik.ai/en/articles/16238311-best-time-to-send-in-campaigns.md)
- [Inteligent Segments](https://help.bik.ai/en/articles/16238360-inteligent-segments.md)
- [AI in Template Creation](https://help.bik.ai/en/articles/16238404-ai-in-template-creation.md)
- [Custom Fields in Campaigns](https://help.bik.ai/en/articles/16238420-custom-fields-in-campaigns.md)
- [Campaign AI Sales Agent \(WhatsApp\)](https://help.bik.ai/en/articles/16238441-campaign-ai-sales-agent-whatsapp.md)
- [Managing Templates on BIK](https://help.bik.ai/en/articles/8711797-managing-templates-on-bik.md)
- [Customer Segments for Campaigns](https://help.bik.ai/en/articles/8217956-customer-segments-for-campaigns.md)
- [Marketing Campaigns through BIK](https://help.bik.ai/en/articles/8217555-marketing-campaigns-through-bik.md)
- [Async Segment Sync](https://help.bik.ai/en/articles/10441118-async-segment-sync.md)
- [Email deliverability teardown](https://help.bik.ai/en/articles/9305936-email-deliverability-teardown.md): Email Deliverability Teardown: A meticulous analysis to ensure every email reaches its destination and maximises engagement.
- [Email Warmup - Best practices](https://help.bik.ai/en/articles/9418869-email-warmup-best-practices.md): A must follow best practices to enhance domain reputation ensuring maximum ROI over campaigns and journeys.

## Helpdesk

- [Ticket History](https://help.bik.ai/en/articles/9037121-ticket-history.md)
- [Customers Section](https://help.bik.ai/en/articles/8999573-customers-section.md)
- [Notifications](https://help.bik.ai/en/articles/9037433-notifications.md)
- [Product Share in Helpdesk](https://help.bik.ai/en/articles/10441801-product-share-in-helpdesk.md)
- [Checkout Link in Helpdesk](https://help.bik.ai/en/articles/11114607-checkout-link-in-helpdesk.md)
- [Improvements to Customer Details Screen \(Customer Merging Initiative\)](https://help.bik.ai/en/articles/9921574-improvements-to-customer-details-screen-customer-merging-initiative.md)
- [Helpdesk - Connected Apps](https://help.bik.ai/en/articles/12687678-helpdesk-connected-apps.md)
- [What's new in the right panel of your Helpdesk Inbox](https://help.bik.ai/en/articles/16219852-what-s-new-in-the-right-panel-of-your-helpdesk-inbox.md)
- [Snooze Ticket](https://help.bik.ai/en/articles/9008151-snooze-ticket.md)
- [Shortcuts in HelpDesk](https://help.bik.ai/en/articles/9008015-shortcuts-in-helpdesk.md)
- [Pin Ticket](https://help.bik.ai/en/articles/9009024-pin-ticket.md)
- [Observing Chatbot Journeys in CRM](https://help.bik.ai/en/articles/9063957-observing-chatbot-journeys-in-crm.md)
- [Whatsapp Templates Support in Helpdesk](https://help.bik.ai/en/articles/9046741-whatsapp-templates-support-in-helpdesk.md)
- [Help Desk - Conversation Window](https://help.bik.ai/en/articles/9206981-help-desk-conversation-window.md)
- [Hyperlink Support in Quick Replies and Email Compose Window](https://help.bik.ai/en/articles/10229280-hyperlink-support-in-quick-replies-and-email-compose-window.md)
- [AI Intent Labels in Helpdesk](https://help.bik.ai/en/articles/10229390-ai-intent-labels-in-helpdesk.md)
- [Internal Tasks](https://help.bik.ai/en/articles/10229249-internal-tasks.md)
- [Inline Images in Email Compose and Reply block](https://help.bik.ai/en/articles/10436138-inline-images-in-email-compose-and-reply-block.md)
- [Truncating Message in CRM](https://help.bik.ai/en/articles/10441167-truncating-message-in-crm.md)
- [Alias / Email Forwarding in Helpdesk](https://help.bik.ai/en/articles/10466894-alias-email-forwarding-in-helpdesk.md)
- [Helpdesk Input Box Expansion](https://help.bik.ai/en/articles/10954947-helpdesk-input-box-expansion.md)
- [Marketing Chats](https://help.bik.ai/en/articles/9786750-marketing-chats.md)
- [Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp](https://help.bik.ai/en/articles/9929608-helpdesk-marketing-chats-support-for-location-messages-in-whatsapp.md)
- [Instant Message Bubbles in Helpdesk](https://help.bik.ai/en/articles/10090829-instant-message-bubbles-in-helpdesk.md)
- [Ticket Merging](https://help.bik.ai/en/articles/13106053-ticket-merging.md)
- [Bulk Action in Helpdesk](https://help.bik.ai/en/articles/9128190-bulk-action-in-helpdesk.md)
- [Keyword Search in Helpdesk](https://help.bik.ai/en/articles/15070451-keyword-search-in-helpdesk.md)
- [Member / Staff](https://help.bik.ai/en/articles/8967068-member-staff.md)
- [Ticket Stages](https://help.bik.ai/en/articles/8989563-ticket-stages.md)
- [Quick Replies](https://help.bik.ai/en/articles/8975219-quick-replies.md)
- [Customer Tags](https://help.bik.ai/en/articles/8978654-customer-tags.md)
- [Assignment Logic](https://help.bik.ai/en/articles/8218129-assignment-logic.md)
- [Ticket Labels](https://help.bik.ai/en/articles/8998112-ticket-labels.md)
- [SMTP Integration in Helpdesk](https://help.bik.ai/en/articles/9699328-smtp-integration-in-helpdesk.md)
- [Auto Unsnooze Feature in Helpdesk](https://help.bik.ai/en/articles/9759195-auto-unsnooze-feature-in-helpdesk.md)
- [Email Forwarding with Alias & Google Groups](https://help.bik.ai/en/articles/10961029-email-forwarding-with-alias-google-groups.md)
- [Load Balancer in Helpdesk](https://help.bik.ai/en/articles/9776712-load-balancer-in-helpdesk.md)
- [My Operator Integration with BIK Helpdesk](https://help.bik.ai/en/articles/9881657-my-operator-integration-with-bik-helpdesk.md)
- [Nested Labels](https://help.bik.ai/en/articles/9925586-nested-labels.md)
- [Sticky Sessions](https://help.bik.ai/en/articles/9980832-sticky-sessions.md)
- [Waiting On Customer](https://help.bik.ai/en/articles/9979694-waiting-on-customer.md)
- [Using Custom Fields in Customer Profiles, Helpdesk, and Journeys](https://help.bik.ai/en/articles/10124897-using-custom-fields-in-customer-profiles-helpdesk-and-journeys.md)
- [AI Spam Filter](https://help.bik.ai/en/articles/15258495-ai-spam-filter.md)
- [AI Custom Auto-Labeling for Helpdesk](https://help.bik.ai/en/articles/15361221-ai-custom-auto-labeling-for-helpdesk.md)
- [Web Forms](https://help.bik.ai/en/articles/15458284-web-forms.md)
- [Ticket Forms And Fields](https://help.bik.ai/en/articles/15480438-ticket-forms-and-fields.md)
- [Macros support in Quick Reply](https://help.bik.ai/en/articles/15561117-macros-support-in-quick-reply.md)
- [Helpdesk Views](https://help.bik.ai/en/articles/9036594-helpdesk-views.md)
- [View Reports](https://help.bik.ai/en/articles/11020531-view-reports.md)
- [Customer Ticket Report](https://help.bik.ai/en/articles/11045196-customer-ticket-report.md)
- [Helpdesk Revenue Tracking](https://help.bik.ai/en/articles/11152293-helpdesk-revenue-tracking.md)
- [Customer message report](https://help.bik.ai/en/articles/11744601-customer-message-report.md)
- [Helpdesk Analytics](https://help.bik.ai/en/articles/9864548-helpdesk-analytics.md)
- [AI Performance Report](https://help.bik.ai/en/articles/16159732-ai-performance-report.md)
- [Onboarding Checklist for Helpdesk](https://help.bik.ai/en/articles/8727656-onboarding-checklist-for-helpdesk.md)
- [Helpdesk Walkthrough](https://help.bik.ai/en/articles/11970112-helpdesk-walkthrough.md)
- [Primary Receiver as BIK](https://help.bik.ai/en/articles/9115558-primary-receiver-as-bik.md)
- [Helpdesk Allied Products](https://help.bik.ai/en/articles/8727681-helpdesk-allied-products.md)
- [BIK Mobile App](https://help.bik.ai/en/articles/9112915-bik-mobile-app.md)
- [WhatsApp Calling](https://help.bik.ai/en/articles/12798421-whatsapp-calling.md)
- [Setting Up WhatsApp Voice Calling on Bik](https://help.bik.ai/en/articles/12637274-setting-up-whatsapp-voice-calling-on-bik.md)
- [WhatsApp Calling: Call Invites, Permissions & Chat Activities](https://help.bik.ai/en/articles/12797812-whatsapp-calling-call-invites-permissions-chat-activities.md)
- [WhatsApp Call Logs](https://help.bik.ai/en/articles/12637572-whatsapp-call-logs.md)
- [CRM Ticket Filters for WhatsApp Voice Calls](https://help.bik.ai/en/articles/12644849-crm-ticket-filters-for-whatsapp-voice-calls.md)
- [Missed Calls Tab](https://help.bik.ai/en/articles/12644762-missed-calls-tab.md)
- [Callback Request Flow for Non-Working Hours](https://help.bik.ai/en/articles/12801865-callback-request-flow-for-non-working-hours.md)
- [WhatsApp Calling Journey Trigger](https://help.bik.ai/en/articles/12801768-whatsapp-calling-journey-trigger.md)

## Pop Ups & Growth Tools

- [Popup Analytics](https://help.bik.ai/en/articles/9230498-popup-analytics.md)
- [Popups Overview](https://help.bik.ai/en/articles/9237017-popups-overview.md)
- [Shopify Popup Creation](https://help.bik.ai/en/articles/9242404-shopify-popup-creation.md)
- [Redirection Popup Creation](https://help.bik.ai/en/articles/9239595-redirection-popup-creation.md)
- [Enable BIK Scripts in Shopify For Widgets](https://help.bik.ai/en/articles/9246333-enable-bik-scripts-in-shopify-for-widgets.md)
- [Popup Reports](https://help.bik.ai/en/articles/9249806-popup-reports.md)
- [Popup Customisation](https://help.bik.ai/en/articles/9256369-popup-customisation.md)
- [Growth Tools](https://help.bik.ai/en/articles/9254722-growth-tools.md)
- [Lead Generation Popup Creation](https://help.bik.ai/en/articles/9254899-lead-generation-popup-creation.md)
- [What's New](https://help.bik.ai/en/articles/10436284-what-s-new.md)
- [Collecting Leads Using Custom Fields in Widgets](https://help.bik.ai/en/articles/11895714-collecting-leads-using-custom-fields-in-widgets.md)
- [Exit Intent Trigger for Lead Generation Popups](https://help.bik.ai/en/articles/11904016-exit-intent-trigger-for-lead-generation-popups.md)

## Journeys and Automation

- [Drip Messaging](https://help.bik.ai/en/articles/9203887-drip-messaging.md)
- [Pre-built Journeys](https://help.bik.ai/en/articles/9306051-pre-built-journeys.md)
- [Test Mode](https://help.bik.ai/en/articles/9305912-test-mode.md)
- [Price Please Automation](https://help.bik.ai/en/articles/9274137-price-please-automation.md)
- [SMS Template](https://help.bik.ai/en/articles/9276560-sms-template.md)
- [Move Journeys to Different Category](https://help.bik.ai/en/articles/9286309-move-journeys-to-different-category.md)
- [Start a Flow](https://help.bik.ai/en/articles/9291730-start-a-flow.md)
- [Store to Variable](https://help.bik.ai/en/articles/9305874-store-to-variable.md)
- [Conversation Starter](https://help.bik.ai/en/articles/8708294-conversation-starter.md)
- [WhatsApp Templates](https://help.bik.ai/en/articles/9267951-whatsapp-templates.md)
- [Email Templates](https://help.bik.ai/en/articles/9310273-email-templates.md)
- [Persistent Menu](https://help.bik.ai/en/articles/8708300-persistent-menu.md)
- [Sticky Notes](https://help.bik.ai/en/articles/9318772-sticky-notes.md)
- [Delay Block](https://help.bik.ai/en/articles/9317312-delay-block.md)
- [CSAT/NPS in Journeys](https://help.bik.ai/en/articles/9330985-csat-nps-in-journeys.md)
- [SPM Block](https://help.bik.ai/en/articles/9345068-spm-block.md)
- [MPM Block](https://help.bik.ai/en/articles/9345242-mpm-block.md)
- [Filter Block](https://help.bik.ai/en/articles/9337340-filter-block.md)
- [RazorPay in Journeys](https://help.bik.ai/en/articles/9329668-razorpay-in-journeys.md)
- [GoSwift in Journeys](https://help.bik.ai/en/articles/9324334-goswift-in-journeys.md)
- [Special Dates as Triggers](https://help.bik.ai/en/articles/8711720-special-dates-as-triggers.md)
- [AB Testing Block](https://help.bik.ai/en/articles/9353986-ab-testing-block.md)
- [Google Sheet Block](https://help.bik.ai/en/articles/9354058-google-sheet-block.md)
- [Journeys' Analytics](https://help.bik.ai/en/articles/9360625-journeys-analytics.md)
- [Instagram Triggers](https://help.bik.ai/en/articles/9361907-instagram-triggers.md)
- [Product Card in Journeys](https://help.bik.ai/en/articles/9357073-product-card-in-journeys.md)
- [Ask Customer Block](https://help.bik.ai/en/articles/9361951-ask-customer-block.md)
- [Contextual Options In Journeys](https://help.bik.ai/en/articles/9367410-contextual-options-in-journeys.md)
- [Message Block](https://help.bik.ai/en/articles/9389317-message-block.md)
- [Browsing Block](https://help.bik.ai/en/articles/9388280-browsing-block.md)
- [REST API Block](https://help.bik.ai/en/articles/9360784-rest-api-block.md)
- [Evaluate Block](https://help.bik.ai/en/articles/9388702-evaluate-block.md)
- [List of Order Block](https://help.bik.ai/en/articles/9382047-list-of-order-block.md)
- [Event as Triggers](https://help.bik.ai/en/articles/9393536-event-as-triggers.md)
- [Keyword Ranking in Journeys](https://help.bik.ai/en/articles/9394284-keyword-ranking-in-journeys.md)
- [Using Templates vs. Message Blocks in Journeys](https://help.bik.ai/en/articles/9459130-using-templates-vs-message-blocks-in-journeys.md)
- [Past Profile](https://help.bik.ai/en/articles/9453650-past-profile.md)
- [Builder Analytics and NLA reports](https://help.bik.ai/en/articles/9503133-builder-analytics-and-nla-reports.md)
- [Handling Media Messages from Customers](https://help.bik.ai/en/articles/9755812-handling-media-messages-from-customers.md)
- [Support for Journey Types \(Marketing and Utility\) in Journeys](https://help.bik.ai/en/articles/9759259-support-for-journey-types-marketing-and-utility-in-journeys.md)
- [WhatsApp Carousel Block](https://help.bik.ai/en/articles/9779972-whatsapp-carousel-block.md)
- [Email CSAT/NPS Block](https://help.bik.ai/en/articles/9786326-email-csat-nps-block.md)
- [Journey Reports](https://help.bik.ai/en/articles/9813414-journey-reports.md)
- [Condition Block](https://help.bik.ai/en/articles/9382794-condition-block.md)
- [Instagram Comment Replies Rate Limiting](https://help.bik.ai/en/articles/9964456-instagram-comment-replies-rate-limiting.md)
- [WhatsApp Payment and Order Confirmation Template Block](https://help.bik.ai/en/articles/10191009-whatsapp-payment-and-order-confirmation-template-block.md)
- [Variables Picker](https://help.bik.ai/en/articles/8721587-variables-picker.md)
- [User Response Report](https://help.bik.ai/en/articles/10175214-user-response-report.md)
- [Fallback Step](https://help.bik.ai/en/articles/8721442-fallback-step.md)
- [Cancel Trigger and Trigger Frequency](https://help.bik.ai/en/articles/10209356-cancel-trigger-and-trigger-frequency.md)
- [Order Filter Block](https://help.bik.ai/en/articles/10229251-order-filter-block.md)
- [AI ASK Block](https://help.bik.ai/en/articles/10229306-ai-ask-block.md)
- [Using Variables in Document Names for Journey Builder Templates](https://help.bik.ai/en/articles/10466862-using-variables-in-document-names-for-journey-builder-templates.md)
- [WhatsApp Payment Report](https://help.bik.ai/en/articles/10467795-whatsapp-payment-report.md)
- [Custom UTM Parameters in WhatsApp Templated Messages](https://help.bik.ai/en/articles/11129711-custom-utm-parameters-in-whatsapp-templated-messages.md)
- [WhatsApp Address Block](https://help.bik.ai/en/articles/10942535-whatsapp-address-block.md)
- [AI Content Marketing Template In Journeys](https://help.bik.ai/en/articles/12058926-ai-content-marketing-template-in-journeys.md)
- [Journey Metrics Overview](https://help.bik.ai/en/articles/12708031-journey-metrics-overview.md)
- [Journey Scoring System](https://help.bik.ai/en/articles/15273221-journey-scoring-system.md)
- [Escalation to Human Agent](https://help.bik.ai/en/articles/16040642-escalation-to-human-agent.md)
- [Email AI](https://help.bik.ai/en/articles/16125979-email-ai.md)
- [Data sources in BIK](https://help.bik.ai/en/articles/15932639-data-sources-in-bik.md)
- [Unsatisfactory Responses](https://help.bik.ai/en/articles/15933143-unsatisfactory-responses.md)
- [Multi Store Non AI Journeys](https://help.bik.ai/en/articles/16344842-multi-store-non-ai-journeys.md)
- [REST API Timeout in a Single Flow Turn — Why It Happens and How to Fix It](https://help.bik.ai/en/articles/16406161-rest-api-timeout-in-a-single-flow-turn-why-it-happens-and-how-to-fix-it.md)
- [Multistore Journey](https://help.bik.ai/en/articles/16406373-multistore-journey.md)
- [Journeys Overview](https://help.bik.ai/en/articles/8707750-journeys-overview.md)
- [Journey Builder Walkthrough](https://help.bik.ai/en/articles/8218508-journey-builder-walkthrough.md)
- [Keywords as Triggers](https://help.bik.ai/en/articles/8711383-keywords-as-triggers.md)
- [Instagram as Triggers](https://help.bik.ai/en/articles/8711683-instagram-as-triggers.md)
- [CTWA as Triggers](https://help.bik.ai/en/articles/8711707-ctwa-as-triggers.md)
- [Webhook as Triggers](https://help.bik.ai/en/articles/8749985-webhook-as-triggers.md)
- [WhatsApp Message Blocks](https://help.bik.ai/en/articles/8711281-whatsapp-message-blocks.md)
- [Send Instagram Message Blocks](https://help.bik.ai/en/articles/8711747-send-instagram-message-blocks.md)
- [Shopify Action Blocks](https://help.bik.ai/en/articles/8720788-shopify-action-blocks.md)
- [Helpdesk Action Blocks](https://help.bik.ai/en/articles/8720952-helpdesk-action-blocks.md)
- [Freshdesk Block](https://help.bik.ai/en/articles/8720808-freshdesk-block.md)
- [Razorpay Blocks](https://help.bik.ai/en/articles/8720853-razorpay-blocks.md)
- [Call an External API Block](https://help.bik.ai/en/articles/8720906-call-an-external-api-block.md)
- [Other Actions Block](https://help.bik.ai/en/articles/8720883-other-actions-block.md)
- [Flow Split Blocks](https://help.bik.ai/en/articles/8712256-flow-split-blocks.md)
- [Failure Node in API Blocks \(Google Sheets etc\)](https://help.bik.ai/en/articles/8721424-failure-node-in-api-blocks-google-sheets-etc.md)
- [Journey Sunset](https://help.bik.ai/en/articles/8721525-journey-sunset.md)
- [Copy, Paste, Delete Multiple Nodes](https://help.bik.ai/en/articles/8721658-copy-paste-delete-multiple-nodes.md)
- [Searching for products in BIK](https://help.bik.ai/en/articles/8936565-searching-for-products-in-bik.md)
- [End-to-end checkout on WhatsApp](https://help.bik.ai/en/articles/8218525-end-to-end-checkout-on-whatsapp.md)
- [End-to-end checkout on Instagram DMs](https://help.bik.ai/en/articles/8218586-end-to-end-checkout-on-instagram-dms.md)
- [Abandoned Carts](https://help.bik.ai/en/articles/8722528-abandoned-carts.md)
- [COD order confirmation on WhatsApp](https://help.bik.ai/en/articles/8218551-cod-order-confirmation-on-whatsapp.md)
- [COD and Address Confirmation with COD to Prepaid conversion](https://help.bik.ai/en/articles/8722836-cod-and-address-confirmation-with-cod-to-prepaid-conversion.md)
- [Welcome chat flow on Instagram](https://help.bik.ai/en/articles/8218575-welcome-chat-flow-on-instagram.md)
- [Welcome chat flow on WhatsApp](https://help.bik.ai/en/articles/8218521-welcome-chat-flow-on-whatsapp.md)
- [Lead Collection & Retargeting on IG](https://help.bik.ai/en/articles/8750062-lead-collection-retargeting-on-ig.md)
- [Whatsapp Shop - Facebook Catalog](https://help.bik.ai/en/articles/8212811-whatsapp-shop-facebook-catalog.md)
- [Dealing with rejected products on Facebook catalog](https://help.bik.ai/en/articles/8948676-dealing-with-rejected-products-on-facebook-catalog.md)
- [Resycing your Facebook catalog](https://help.bik.ai/en/articles/8948768-resycing-your-facebook-catalog.md)

## CTWA \(Click-through-whatsapp-ads\)

- [CTWA with BIK](https://help.bik.ai/en/articles/8218601-ctwa-with-bik.md)

## Analytics

- [BIK Analytics Dashboards](https://help.bik.ai/en/articles/8218665-bik-analytics-dashboards.md)
- [BIK Revenue Attribution](https://help.bik.ai/en/articles/8707632-bik-revenue-attribution.md)
- [BIK Reports](https://help.bik.ai/en/articles/8698240-bik-reports.md)
- [Overview Analytics](https://help.bik.ai/en/articles/10248082-overview-analytics.md)
- [Schedule Reports](https://help.bik.ai/en/articles/10368051-schedule-reports.md)

## Integrations

- [Integrations Overview](https://help.bik.ai/en/articles/8721745-integrations-overview.md)
- [Razorpay Integration](https://help.bik.ai/en/articles/8721712-razorpay-integration.md)
- [Google Sheets Integration](https://help.bik.ai/en/articles/8721806-google-sheets-integration.md)
- [Judge.me Reviews](https://help.bik.ai/en/articles/8721935-judge-me-reviews.md)
- [Unicommerce \<\> BIK](https://help.bik.ai/en/articles/8722261-unicommerce-bik.md)
- [GoKwik Integration](https://help.bik.ai/en/articles/8750241-gokwik-integration.md)
- [Shopflo Integration](https://help.bik.ai/en/articles/9112346-shopflo-integration.md)
- [Bik \<\> Pop Coins](https://help.bik.ai/en/articles/9233637-bik-pop-coins.md): Integration steps to trigger journeys with pop coins events like debit, credit, refund, login, sign-up etc
- [BIK \<\> Shiprocket](https://help.bik.ai/en/articles/9276496-bik-shiprocket.md): Integration steps to trigger journeys with real time shipping updates from Shiprocket
- [Exotel Integration](https://help.bik.ai/en/articles/9329191-exotel-integration.md)
- [Click post integration](https://help.bik.ai/en/articles/9373785-click-post-integration.md)
- [Using BIK as WhatsApp Provider on CleverTap](https://help.bik.ai/en/articles/9881919-using-bik-as-whatsapp-provider-on-clevertap.md)
- [BIK \<\> Nitro Commerce](https://help.bik.ai/en/articles/10342016-bik-nitro-commerce.md)
- [Zendesk to BIK Migration Guide](https://help.bik.ai/en/articles/15054110-zendesk-to-bik-migration-guide.md)

## Settings

- [Settings tab](https://help.bik.ai/en/articles/8727876-settings-tab.md)
- [Audit logs](https://help.bik.ai/en/articles/9099579-audit-logs.md)
- [Role Based Access Control](https://help.bik.ai/en/articles/9259576-role-based-access-control.md)
- [Email Signature](https://help.bik.ai/en/articles/9733408-email-signature.md)
- [Facebook Catalog Improvements](https://help.bik.ai/en/articles/9781809-facebook-catalog-improvements.md)
- [Manage Multiple Pages or Accounts while Instagram \(IG\) Onboarding](https://help.bik.ai/en/articles/9790570-manage-multiple-pages-or-accounts-while-instagram-ig-onboarding.md)
- [LiveChat Integration \(Manifest + BIK\)](https://help.bik.ai/en/articles/11645361-livechat-integration-manifest-bik.md)

## Miscellaneous FAQs

- [How to Apply for Green Tick verification](https://help.bik.ai/en/articles/8675923-how-to-apply-for-green-tick-verification.md)
- [How to create a price rule on Shopify](https://help.bik.ai/en/articles/8679965-how-to-create-a-price-rule-on-shopify.md)
- [Removing products from Whatsapp catalog](https://help.bik.ai/en/articles/8731810-removing-products-from-whatsapp-catalog.md)
- [How to opt-out or unsubscribe a customer from receiving store updates?](https://help.bik.ai/en/articles/8755818-how-to-opt-out-or-unsubscribe-a-customer-from-receiving-store-updates.md)
- [Connect Facebook catalog for more than 2,000 products](https://help.bik.ai/en/articles/8218673-connect-facebook-catalog-for-more-than-2-000-products.md)
- [Link Facebook product catalogue to WABA using FBM \(Manual process\)](https://help.bik.ai/en/articles/8218683-link-facebook-product-catalogue-to-waba-using-fbm-manual-process.md)
- [How to manage multiple BIK stores using a single email?](https://help.bik.ai/en/articles/8727921-how-to-manage-multiple-bik-stores-using-a-single-email.md)
- [How to call the initiate flow API](https://help.bik.ai/en/articles/8732075-how-to-call-the-initiate-flow-api.md)
- [How to verify FBM?](https://help.bik.ai/en/articles/8736141-how-to-verify-fbm.md)
- [How to Сheck FBM Verification Status?](https://help.bik.ai/en/articles/8736173-how-to-сheck-fbm-verification-status.md)
- [SMTP Onboarding - Outlook](https://help.bik.ai/en/articles/8744051-smtp-onboarding-outlook.md)
- [How to integrate google sheets with a flow](https://help.bik.ai/en/articles/8750321-how-to-integrate-google-sheets-with-a-flow.md)
- [How to resolve "Error validating access token" issue in Helpdesk](https://help.bik.ai/en/articles/8755921-how-to-resolve-error-validating-access-token-issue-in-helpdesk.md)
- [How to view updated campaign analytics?](https://help.bik.ai/en/articles/8778658-how-to-view-updated-campaign-analytics.md)
- [How do we track shipping updates ?](https://help.bik.ai/en/articles/8799624-how-do-we-track-shipping-updates.md)
- [WhatsApp Business Platform Pricing Guide for eCommerce Merchants](https://help.bik.ai/en/articles/12699299-whatsapp-business-platform-pricing-guide-for-ecommerce-merchants.md)

## BIK AI

- [Price Please AI](https://help.bik.ai/en/articles/9582928-price-please-ai.md)
- [Help me write for Helpdesk](https://help.bik.ai/en/articles/9577069-help-me-write-for-helpdesk.md)
- [AI Reply in Journeys](https://help.bik.ai/en/articles/9582750-ai-reply-in-journeys.md)
- [AI Reply for Helpdesk](https://help.bik.ai/en/articles/9614445-ai-reply-for-helpdesk.md)
- [AI Classify Block](https://help.bik.ai/en/articles/9614888-ai-classify-block.md)
- [BIK AI Chat Sentiment in Helpdesk](https://help.bik.ai/en/articles/10466833-bik-ai-chat-sentiment-in-helpdesk.md)
- [Analytics for AI Features](https://help.bik.ai/en/articles/10467886-analytics-for-ai-features.md)
- [AI Performance Analytics](https://help.bik.ai/en/articles/10943607-ai-performance-analytics.md)
- [BIK AI Assistant](https://help.bik.ai/en/articles/11154706-bik-ai-assistant.md)
- [AI Summarize](https://help.bik.ai/en/articles/12507516-ai-summarize.md)
- [AI Rephrase in Helpdesk](https://help.bik.ai/en/articles/10137201-ai-rephrase-in-helpdesk.md)
- [AI Product Recommendations in Helpdesk](https://help.bik.ai/en/articles/13262562-ai-product-recommendations-in-helpdesk.md)
- [Voice AI Agent Onboarding Guide](https://help.bik.ai/en/articles/13671074-voice-ai-agent-onboarding-guide.md)
- [AI Voice Agent – Abandoned Checkout Recovery](https://help.bik.ai/en/articles/13671476-ai-voice-agent-abandoned-checkout-recovery.md)
- [Whatsapp Usernames](https://help.bik.ai/en/articles/15703480-whatsapp-usernames.md): This guide explains everything you need to know about WhatsApp usernames and how they impact your business.

## Segmentation

- [Advanced Segmentation](https://help.bik.ai/en/articles/14594912-advanced-segmentation.md)

## Billing

- [Plan Downgrade of BIK / Manifest AI Services](https://help.bik.ai/en/articles/14796647-plan-downgrade-of-bik-manifest-ai-services.md)
- [Discontinuation of BIK / Manifest AI Services](https://help.bik.ai/en/articles/14796602-discontinuation-of-bik-manifest-ai-services.md)
- [AI Usage-Based Pricing](https://help.bik.ai/en/articles/16066512-ai-usage-based-pricing.md)