The Data Sources section helps you enrich and fine-tune your Shopping Assistant’s responses by feeding it relevant business content. This includes FAQs, policy documents, product information and links that may not be available through your Shopify store sync.
Once Shopify sync is enabled, your assistant is automatically trained on your store data — including products, descriptions, and related information. To further improve your AI assistant's accuracy and expand its knowledge, you can manually add FAQs, documents, links, and other data sources from AI Agents → Train Your AI → Skills → All Data Sources in the BIK Dashboard.
Types of Data Sources:
1. FAQs
If specific product or policy information is missing from your Shopify data, you can manually add it in the form of FAQs. This ensures the assistant provides accurate responses even when the auto-sync doesn't capture everything. Enable the ‘Question asked is specific to some products’ checkbox and select the relevant products. If the FAQ is linked to a product details intent, adding at least one product is mandatory—otherwise, an error will appear.
2. Custom data files (PDFs)
You can upload PDF files (up to 5MB each) to train your bot. These files can include:
Product details
Company policies
Customer agreements
Brand information
No specific formatting is required for PDFs.
3. Fetched links
Manifest fetches additional pages from your Shopify store like:
Shipping policies
About Us pages
Blogs or articles
These are listed under the Fetched Links section. You can:
Toggle visibility to control what’s used in training
Sync immediately with the Sync store links now option
Adjust auto-sync frequency (Daily, Weekly, Biweekly, Monthly)
Access these via the contextual menu next to the Add Data Source button.
4. Manual links
To add links not automatically fetched, you can use Manual Links.
Data Sources Dashboard Features
At the top of the dashboard, you can view the total count of all data sources (excluding edited template FAQs), intent-tagged data sources and untagged data sources.
Dashboard tools:
Search Bar
Search across all data types using:FAQ questions
File names (PDFs, Texts)
Link titles
FAQ answers
Intent Filter
All Intents: Displays all sources
Untagged: Filters those without an intent
Data Type Filter
Filter by source type:All
FAQ
Fetched Links
Manual Links
Data Table Overview
Data Source Title
Type (FAQ, Fetched link, PDF, etc.)
Intent: Shows mapped intent (can add or remove from here)
Times used by AI: Displays the number of times the AI has used this data source to answer customer queries.
Actions: Edit, Delete, Enable/Disable and redirection(PDF)
How to add a data source?
In the BIK Dashboard, navigate to AI Agents → Train Your AI.
Open the All Data Sources tab.
Click Add Data Source
Choose the type (FAQ, PDF, Link)
Fill in the required details and assign an intent if needed
For PDFs, upload the file and click Save PDF
Save the changes — your source will now appear in the dashboard
You can edit, delete, or disable any source as required.
Disabling a fetched link means the bot will not reference that data in future conversations.
How to Edit a Data Source
In the BIK Dashboard, navigate to AI Agents → Train Your AI.
Open the All Data Sources tab.
Select the data source you want to edit.
You can edit FAQs, Fetched Links, and Manual Links.
Make the required changes, then click Save or Save & Exit.
For FAQs, you can edit the question, answer, associated products, and intent.
For Fetched Links and Manual Links, you can edit the answer and intent.
FAQs
1) Can I control what fetched links the assistant uses?
Yes, you can toggle visibility or disable individual links from the dashboard.
2) How do I update or re-sync fetched links?
Use the contextual menu in the Data Sources tab to manually sync or manage auto-sync frequency.
3) Can I search for a data source easily?
Yes, use the search bar to look up sources by name, content, or intent.
For further assistance or to raise feature requests related to Data Sources in BIK, please contact [email protected].