What Is BIK × Nitro Commerce?
BIK × Nitro Commerce helps you identify unknown website visitors, understand their intent, and convert them into customers through personalised messaging.
Many people visit your website but leave without signing up or placing an order. You don’t know who they are, what they looked at, or how interested they were. Because of this, you miss the chance to follow up. This integration solves that problem.
In simple terms:
Nitro helps identify and understand anonymous website visitors
BIK helps you reach those visitors through WhatsApp, Email, SMS etc..
Together, they help you act on website traffic instead of losing it.
How the BIK × Nitro Commerce Flow Works
A user visits your website and performs actions.
The user is identified by Nitro and their data is sent to BIK.
If the user does not exist in All Customers, a new user is created on BIK
The user is tagged with “Nitro” tag
Use the Nitro tag to create segments, trigger journeys, or run campaigns in BIK.
This is how anonymous website visitors become identifiable leads that you can engage using BIK.
How to Enable Nitro Commerce Integration:
1. Access the Integration Page:
Log in to the BIK dashboard, navigate to the Integration page, and select Nitro Integration.
2. Confirm the Integration:
Click on the Connect button to confirm the integration request.
3. Verification Process:
Once the request is received, our team will verify the details and coordinate with the Nitro team to enable the integration.
4. Confirmation:
After the integration is successfully completed, our support team will notify you.
Use Cases for BIK × Nitro Commerce
Automating Engagement with Dragon Flows
Automating Engagement with Dragon Flows
Newly identified website visitors are added to BIK with the Nitro tag. This tag can automatically trigger a Dragon Flow, which sends timely, personalized messages across WhatsApp, Email, or SMS. The flow adapts based on user actions, helping convert high-intent visitors without manual intervention.
Product Reminder Campaigns
Product Reminder Campaigns
Target users tagged as Nitro who viewed products but did not take action, and send personalized product reminders via WhatsApp or Email to bring them back.
Limited-Time Offer Campaign
Limited-Time Offer Campaign
Run time-sensitive offers for Nitro users who showed high intent, such as repeated visits or cart activity, to create urgency and drive conversions.
Re-engagement Campaign
Re-engagement Campaign
Send follow-up messages to Nitro users who have not engaged or converted within a defined timeframe, helping re-capture interest and increase response rates.
FAQs: BIK × Nitro Commerce
How are unknown website visitors identified?
How are unknown website visitors identified?
When users visit your website and take actions (like viewing pages or products), they are identified using first-party data signals. This does not rely on third-party cookies.
Does this work for users who haven’t signed up or placed an order?
Does this work for users who haven’t signed up or placed an order?
Yes. Even if a user has not signed up or purchased, they can still be identified and added to BIK
Is this integration privacy-compliant?
Is this integration privacy-compliant?
Yes. The integration follows opt-in and first-party data principles, making it suitable for modern privacy requirements such as India’s DPDP Act.
How can I use the “Nitro” tag in BIK?
How can I use the “Nitro” tag in BIK?
You can use the Nitro tag to:
Create audience segments
Trigger journeys
Run targeted WhatsApp, Email, or SMS campaigns
For further assistance related to Nitro Commerce Integration, please contact [email protected].