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SMS / Text Message Onboarding
Updated over a month ago

Service Providers

We have integrated with TrustSignal as our SMS service provider. Salient features of TrustSignal:

  • Reliability - Multiple direct operator connections for superior performance and reliability

  • Fast delivery - Intelligent routing engine with multiple real-time route parameters

  • Dedicated and personalised support


How to get started? (set up time of ~10 minutes)

Already have a TrustSignal account

If you already have an existing TrustSignal account:

  1. Open your TrustSignal dashboard on panel.trustsignal.io

  2. Copy the API Key from the ‘SMS API’ section on your TrustSignal dashboard

  3. Go to the ‘Integrations’ section under 'Settings' & connect your TrustSignal account on BIK by entering the above API Key

  4. Get you templates approved on TrustSignal’s dashboard

  5. Go to the Campaigns tab on your Bik dashboard

  6. Click on ‘Start campaign’ and select ‘SMS’

  7. Select the required customer segment

  8. Select the SMS template you want to use in your campaign

  9. Select the ‘Header’ with which you want to start the campaign

  10. Start your campaign & track performance with our detailed analytics


Pricing For TrustSignal :

For more details related to pricing please click on this link.

Please Contact your GSM to get special partner pricing.


Creating a new TrustSignal account

You can easily create a new TrustSignal account if you don’t have one already. BIK users get access to TrustSignal’s special pricing plans while signing up.

  1. Visit the link https://panel.trustsignal.io/register to Signup on TrustSignal.


  2. Reach out to the support team by mailing them at [email protected] to completing the account setup

  3. Meanwhile, integrate your TrustSignal account by following the steps mentioned from Step 1 to Step 4 above

  4. Once, the TrustSignal team has completed the setup, send an SMS by following Step 6 onwards given above


FAQs

1) Would the transactional SMS go if a user has signed up for DND?

2) I am currently not on TrustSignal for SMS but I have my header already approved from DLT. Will it also get transferred?

Yes DLT approved headers will be transferred to TrustSignal


For further assistance or to raise feature requests related to SMS / Text Message Onboarding, please contact [email protected].

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