Service Providers
We have integrated with TrustSignal as our SMS service provider. Salient features of TrustSignal:
Reliability - Multiple direct operator connections for superior performance and reliability
Fast delivery - Intelligent routing engine with multiple real-time route parameters
Dedicated and personalised support
How to get started? (set up time of ~10 minutes)
Already have a TrustSignal account
If you already have an existing TrustSignal account:
Open your TrustSignal dashboard on panel.trustsignal.io
Add this webhook (https://bikapi.bikayi.app/integrations/trustsignalWebhookApiFunctions-listen) in the ‘SMS Webhooks’ tab under ‘SMS Settings’ (https://panel.trustsignal.io/webhooks/smswebhook)
Copy the API Key from the ‘SMS API’ section on your TrustSignal dashboard
Go to the ‘Integrations’ section under 'Settings' & connect your TrustSignal account on BIK by entering the above API Key
Get you templates approved on TrustSignal’s dashboard
Go to the Campaigns tab on your Bik dashboard
Click on ‘Start campaign’ and select ‘SMS’
Select the required customer segment
Select the SMS template you want to use in your campaign
Select the ‘Header’ with which you want to start the campaign
Start your campaign & track performance with our detailed analytics
Pricing For TrustSignal :
For more details related to pricing please click on this link.
Please Contact your GSM to get special partner pricing.
Creating a new TrustSignal account
You can easily create a new TrustSignal account if you don’t have one already. BIK users get access to TrustSignal’s special pricing plans while signing up.
Visit the link https://panel.trustsignal.io/register to Signup on TrustSignal.
Reach out to the support team by mailing them at [email protected] to completing the account setup
Meanwhile, integrate your TrustSignal account by following the steps mentioned from Step 1 to Step 4 above
Once, the TrustSignal team has completed the setup, send an SMS by following Step 6 onwards given above
FAQs
1) Would the transactional SMS go if a user has signed up for DND?
Yes this is possible - pls create your templates in implicit transactional templates (https://panel.trustsignal.io/accounts/templates). Read more below:
2) I am currently not on TrustSignal for SMS but I have my header already approved from DLT. Will it also get transferred?
Yes DLT approved headers will be transferred to TrustSignal
For further assistance or to raise feature requests related to SMS / Text Message Onboarding, please contact [email protected].