SMS Template
BIK's Journey Builder allows you to send SMS templates through automations to engage with your audience.
Here is how you can use the template block to create and customise SMS templates within the builder.
Adding a SMS Template Block
Navigate to Journeys Home and open the desired journey: Navigate to the builder where you can create or edit journeys.
Add a SMS Template Block: Click on the WhatsApp icon located on the right side of the builder, then select the "Send SMS" block.
Select Your Template: A list of your active SMS templates will be displayed. Choose the template you want to add to the journey.
Map the Variables: After selecting your template, a modal will open to map the template's variables. These variables allow you to customise the template with dynamic content.
Choose the header : Choose the SMS header form the dropdown and click save.
Recommended Variables: It's recommended to use only the necessary variables in your templates.
You can filter the variable list by turning on "Show recommended only."
FAQs
1. How do I map variables in a SMS template?
After selecting a template, a modal will open to map the variables. These variables allow customisation of the template with dynamic content.
2. How can I create or edit a SMS template?
You cannot directly create SMS templates in BIK dashboard, you can create Templates in connected SMS provider account like Trust Signal and sync in the dashboard.
For further assistance or to raise feature requests related to SMS Templates in Journeys, please contact [email protected].