BIK's Journey Builder allows you to send WhatsApp templates through automations to engage with your audience.

Here's how you can use the template block to create and customise WhatsApp templates within the builder.

Open the Journey Builder: Navigate to the builder where you can create or edit journeys.

Add a Template Block: Click on the WhatsApp icon located on the right side of the builder, then select the "Template" block.

Select Your Template: A list of your active WhatsApp templates will be displayed. Choose the template you want to add to the journey.

Map the Variables: After selecting your template, a modal will open to map the template's variables. These variables allow you to customise the template with dynamic content.

Quick Response Buttons (QRB): You can use these buttons to let customers interact with the message.

Using Discount Codes in CTA Buttons:

BIK allows you to add a discount code to the Cart URL variable in a Call-to-Action (CTA) button within a template.

This feature is useful when you want to direct users to a checkout page with a pre-filled coupon code upon button click.

1) How do I map variables in a WhatsApp template?

After selecting a template, a modal will open to map the variables. These variables allow customisation of the template with dynamic content.

2) Can I change the media in a WhatsApp template?

Yes, you can change the media within the template while adding it to the journey. Click on the edit icon to modify the media content, such as images or videos, in the template.

3) How can I create or edit a WhatsApp template?

To create or edit a template, you can navigate to the template creation screen by clicking on the hyperlink provided in the Journey Builder.

You can also click on create new template from template listing screen.

4) Is it mandatory to use templates in the flow?

In case of event based triggers it is mandatory to use a template with QRB block as the first block in order to make the flow interactive.

For further assistance or to raise feature requests related to WhatsApp templates in Journeys, please contact [email protected].