Overview
Nested Labels allow you to organize and categorize your tickets more effectively by creating a hierarchy of labels.
You can have parent labels with multiple child labels, making it easier to track, manage, and filter content. This structure gives you the flexibility to organize related items under a common parent label.
Example:
Product > Issue
Product > Issue > Broken
Product > Issue > Broken > Base
In this structure:
"Product" is the parent label.
"Issue," "Broken," and "Base" are child labels under "Product."
Sample Nested Label
Key Limitations:
You can add a maximum of 5 child labels to a parent label.
Creating Nested Labels
To create a nested label:
Go to the Label section.
Click on add Label.
Enter the label name.
Click on add new below then parent label to nest the label under it.
You can nest up to 5 child labels under one parent label.
Click Save.
Once created, the child labels will be displayed under the parent label with an indented hierarchy.
Archiving Nested Labels
When you archive a label, its entire nested structure is archived automatically.
Archiving a Parent Label: If a parent label is archived, all its associated child labels are also archived.
Example:
Archiving Product archives all its child labels, including Issue > Broken > Base.
Archiving a Child Label: Archiving a child label only affects that specific label.
Child Labels are displayed in the below format everywhere in dashboard
Parent > Child1 > Child2
Labels in HelpDesk
We have revamped the label system in the Helpdesk to make it easier to manage and categorize labels. Labels are now grouped into two main categories: Custom Labels and BIK Labels.
Label Categories
Custom Labels: These are the labels you create. They will appear under the Custom Labels section.
BIK Labels: Labels created by BIK are displayed under the BIK Labels section.
This new structure helps differentiate between labels created by users and system-generated labels, improving label management and clarity.
Ticket Label Display
We’ve also updated the way labels are displayed on tickets:
All labels for a ticket are now visible, but to keep the interface clean, additional labels are hidden by default.
To view more labels, simply click Show More to expand and see all associated labels for the ticket.
These changes streamline your Helpdesk experience, making it easier to track and manage labels efficiently.
FAQs
1: How many child labels can I add to a parent label?
You can add up to 5 child labels under a parent label.
2: What happens if I archive a parent label with multiple child labels?
All child labels will be archived along with the parent label.
3: What happens if I edit name of parent label?
The edited name is reflected in all the child labels also.
For further assistance or to raise feature requests related to Nested Labels, please contact [email protected].