Helpdesk
Helpdesk Overview, Conversation labels etc
65 articles
Right Panel
View customer details, conversation context, and quick actions.
Message Console
Manage and respond to customer queries in real time.
- Snooze Ticket
- Shortcuts in HelpDesk
- Pin Ticket
- Observing Chatbot Journeys in CRM
- Whatsapp Templates Support in Helpdesk
- Help Desk - Conversation Window
- Hyperlink Support in Quick Replies and Email Compose Window
- AI Intent Labels in Helpdesk
- Internal Tasks
- Inline Images in Email Compose and Reply block
- Truncating Message in CRM
- Alias / Email Forwarding in Helpdesk
- Helpdesk Input Box Expansion
- Marketing Chats
- Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp
- Instant Message Bubbles in Helpdesk
- Ticket Merging
Chat List
See all ongoing and past customer conversations at a glance.
Settings
Configure system preferences, user roles, and feature controls.
- Member / Staff
- Ticket Stages
- Quick Replies
- Customer Tags
- Assignment Logic
- Ticket Labels
- SMTP Integration in Helpdesk
- Auto Unsnooze Feature in Helpdesk
- Email Forwarding with Alias & Google Groups
- Load Balancer in Helpdesk
- My Operator Integration with BIK Helpdesk
- Nested Labels
- Sticky Sessions
- Waiting On Customer
- Using Custom Fields in Customer Profiles, Helpdesk, and Journeys
- AI Spam Filter
- AI Custom Auto-Labeling for Helpdesk
- Web Forms
- Ticket Forms And Fields
- Macros support in Quick Reply
Analytics
Track performance with insights, reports, and customer trends.
Onboarding
Guide new users through setup, training, and first steps.
WhatsApp Calling
WhatsApp Calling enables businesses to make and receive voice calls with customers directly through the BIK Helpdesk