Helpdesk
Helpdesk Overview, Conversation labels etc
60 articles
Right Panel
View customer details, conversation context, and quick actions.
Ticket History
Customers Section
Notifications
Product Share in Helpdesk
Checkout Link in Helpdesk
Improvements to Customer Details Screen (Customer Merging Initiative)
Helpdesk - Connected Apps
Message Console
Manage and respond to customer queries in real time.
Snooze Ticket
Shortcuts in HelpDesk
Pin Ticket
Observing Chatbot Journeys in CRM
Whatsapp Templates Support in Helpdesk
Help Desk - Conversation Window
Hyperlink Support in Quick Replies and Email Compose Window
AI Intent Labels in Helpdesk
Internal Tasks
Inline Images in Email Compose and Reply block
Truncating Message in CRM
Alias / Email Forwarding in Helpdesk
Helpdesk Input Box Expansion
Marketing Chats
Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp
Instant Message Bubbles in Helpdesk
Ticket Merging
Chat List
See all ongoing and past customer conversations at a glance.
Bulk Action in Helpdesk
Keyword Search in Helpdesk
Settings
Configure system preferences, user roles, and feature controls.
Member / Staff
Ticket Stages
Quick Replies
Customer Tags
Assignment Logic
Ticket Labels
SMTP Integration in Helpdesk
Auto Unsnooze Feature in Helpdesk
Email Forwarding with Alias & Google Groups
Load Balancer in Helpdesk
My Operator Integration with BIK Helpdesk
Nested Labels
Sticky Sessions
Waiting On Customer
Using Custom Fields in Customer Profiles, Helpdesk, and Journeys
Analytics
Track performance with insights, reports, and customer trends.
View Reports
Customer Ticket Report
Helpdesk Revenue Tracking
Customer message report
Helpdesk Analytics
Onboarding
Guide new users through setup, training, and first steps.
Onboarding Checklist for Helpdesk
Helpdesk Walkthrough
Primary Receiver as BIK
Helpdesk Allied Products
BIK Mobile App
WhatsApp Calling
WhatsApp Calling enables businesses to make and receive voice calls with customers directly through the BIK Helpdesk
WhatsApp Calling
Setting Up WhatsApp Voice Calling on Bik
WhatsApp Calling: Call Invites, Permissions & Chat Activities
WhatsApp Call Logs
CRM Ticket Filters for WhatsApp Voice Calls
Missed Calls Tab
Callback Request Flow for Non-Working Hours
WhatsApp Calling Journey Trigger