Helpdesk
Helpdesk Overview, Conversation labels etc
50 articles
Essentials
This section serves as the foundation for successfully using your help desk product
Onboarding Checklist for Helpdesk
Helpdesk Walkthrough
Member / Staff
Ticket Stages
Ticket History
Customers Section
Primary Receiver as BIK
Helpdesk - Advanced Techniques
This section is for power users and administrators who want to maximize the capabilities of your help desk system. It delves into more complex features, customizations, and integrations
Helpdesk Views
Helpdesk Allied Products
Quick Replies
Customer Tags
Assignment Logic
Ticket Labels
Snooze Ticket
Shortcuts in HelpDesk
Notifications
Pin Ticket
Observing Chatbot Journeys in CRM
BIK Mobile App
Whatsapp Templates Support in Helpdesk
Bulk Action in Helpdesk
Help Desk - Chat Console Window
Help Desk - Conversation Window
SMTP Integration in Helpdesk
Auto Unsnooze Feature in Helpdesk
Marketing Chats
Load Balancer in Helpdesk
Helpdesk Analytics
My Operator Integration with BIK Helpdesk
Improvements to Customer Details Screen (Customer Merging Initiative)
Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp
Nested Labels
Sticky Sessions
Waiting On Customer
Instant Message Bubbles in Helpdesk
Using Custom Fields in Customer Profiles, Helpdesk, and Journeys
AI Rephrase in Helpdesk
Hyperlink Support in Quick Replies and Email Compose Window
AI Intent Labels in Helpdesk
Internal Tasks
Inline Images in Email Compose and Reply block
Truncating Message in CRM
Product Share in Helpdesk
Alias / Email Forwarding in Helpdesk
Checkout Link in Helpdesk
Helpdesk Input Box Expansion
Email Forwarding with Alias & Google Groups
View Reports
Customer Ticket Report
Helpdesk Revenue Tracking