Composing long messages in the Helpdesk just got easier! With the new Expand Input Box feature, you can increase the writing space, making it more convenient to draft detailed customer responses.
Key Benefits:
More Writing Space: Expand the input box for a clutter-free writing experience.
Seamless Communication: Respond efficiently without feeling restricted by a small input field.
Multi-Channel Support: Works across all customer support channels, including:
Instagram
Messenger
WhatsApp
Email
Private Notes
How to Use the Expand Input Box Feature:
Navigate to BIK dashboard
Open a conversation in the Helpdesk.
Click on the Expand icon(Full screen) in the input field.
Compose your message in the enlarged space.
Click 'Exit full screen' icon or send your message to return to the default view.
Frequently Asked Questions (FAQs):
1. Does this feature work across all communication channels?
Yes, it works for Instagram, Messenger, WhatsApp, Email, and even private notes.
2. Will my message be saved if I expand or collapse the input box?
Yes, your message remains intact when switching between expanded and default views.
3. Can I disable the expanded view?
The expanded view is optional—you can switch back to the standard input box at any time.
4. Does the expanded input box support formatting or attachments?
This feature is designed for easier message composition. Formatting and attachments depend on the capabilities of the specific channel.
For further assistance or to raise feature requests related to Helpdesk Input Box Expansion, please contact help@bik.ai.