Pin Ticket

Pinning a ticket allows you to highlight and keep it at the top of your ticket list for easy access. This feature is useful for prioritising important or frequently accessed chats.

To pin tickets, follow these steps:

1. Access the "Help Desk" and select any chat.

2. Use the "Pin ticket" button to successfully pin the ticket.
3. You can view the pinned tickets at the top of the chat list along with the pinned icon.

To unpin tickets, follow these steps:

1. Access the "Help Desk" and select a pinned chat.

2. Use the "Pin ticket" button to successfully unpin the chat.

1) Is there a limit to how long a ticket can be pinned?
No, there is a limit for pinned tickets. You can pin multiple tickets.

2) Can I unpin a ticket?
Yes, you can unpin a ticket at any time to remove it from the pinned list, using the same process as pinning a ticket.

3) Can I change the order of pinned tickets?
No, you can't change the order of pinned tickets. The order is defined based on the time each ticket was pinned.

4) Will pinned ticket remain pinned after logging out of the BIK application?

Yes, pinned tickets will remain available even after logging out of the BIK application.

5) Can I see who has pinned a ticket in a group conversation?
No, you cannot see the agent or team who pinned the ticket.

6) Will pinned ticket be visible to other users?
Yes, pinned tickets will be visible to other users who are logged in.

For further assistance or to raise feature requests related to pin tickets, please contact [email protected]