Whatsapp Templates in Helpdesk
WhatsApp template support allows businesses to send predefined message templates to customers in Help desk. These templates are pre-approved by WhatsApp and can be used for various purposes such as notifications, reminders, or customer support. Template messages can include text, images, and buttons, providing businesses with a structured and efficient way to communicate with their customers on WhatsApp.
How to Use:
To use these WhatsApp templates in Helpdesk, follow these steps:
1. Access the "Help desk" section in the BIK dashboard.
2. Select a required WhatsApp chat to send WhatsApp templates.
3. Click on "WhatsApp templates" icon and select any available template to send.
4. Use "Send template" to successfully send a template to WhatsApp users.
5. You can also use this template for closed WhatsApp chats.
FAQs
1) Can I schedule WhatsApp templates to be sent at a specific time?
No, currently, WhatsApp templates cannot be scheduled for future sending in help desk.
2) Can I preview WhatsApp templates before sending them?
Yes, you can preview the WhatsApp templates before sending to ensure they appear correctly to recipients.
3) Can I use emojis and multimedia in WhatsApp templates?
Yes, you can use emojis and multimedia such as images or videos in WhatsApp templates to make them more engaging for recipients.
4) Can I edit or update WhatsApp templates after they have been sent?
No, once a WhatsApp template has been sent, it cannot be edited or updated.
5) Can I receive replies from customers to WhatsApp templates?
Yes, customers can reply to WhatsApp templates, and their responses will be delivered to your help desk for further action or follow-up.
6) Can Variables be used in WhatsApp templates?
Yes, we can use variables which are added to the templates at the time of template creation.
For further assistance or to raise feature requests related to whatsapp templates in helpdesk, please contact [email protected]