Message Console
Manage and respond to customer queries in real time.
17 articles
- Snooze Ticket
- Shortcuts in HelpDesk
- Pin Ticket
- Observing Chatbot Journeys in CRM
- Whatsapp Templates Support in Helpdesk
- Help Desk - Conversation Window
- Hyperlink Support in Quick Replies and Email Compose Window
- AI Intent Labels in Helpdesk
- Internal Tasks
- Inline Images in Email Compose and Reply block
- Truncating Message in CRM
- Alias / Email Forwarding in Helpdesk
- Helpdesk Input Box Expansion
- Marketing Chats
- Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp
- Instant Message Bubbles in Helpdesk
- Ticket Merging
