Message Console
Manage and respond to customer queries in real time.
17 articles
Snooze Ticket
Shortcuts in HelpDesk
Pin Ticket
Observing Chatbot Journeys in CRM
Whatsapp Templates Support in Helpdesk
Help Desk - Conversation Window
Hyperlink Support in Quick Replies and Email Compose Window
AI Intent Labels in Helpdesk
Internal Tasks
Inline Images in Email Compose and Reply block
Truncating Message in CRM
Alias / Email Forwarding in Helpdesk
Helpdesk Input Box Expansion
Marketing Chats
Helpdesk & Marketing Chats: Support for Location Messages in WhatsApp
Instant Message Bubbles in Helpdesk
AI Rephrase in Helpdesk