The AI Rephrase feature enables agents to communicate more effectively across WhatsApp, Instagram and Email by enhancing grammar, adjusting tone, and translating messages into the customer’s preferred language—all without third-party plugins like Grammarly. This feature offers four rephrase options, each tailored to meet specific communication needs.
Key Benefits
Seamless integration in WhatsApp, Instagram and Email messaging.
Automatic grammar improvement to ensure clarity and professionalism.
Tone adjustment to match your desired style.
Language translation to communicate in the customer’s preferred language.
AI Rephrase Options
The AI Rephrase feature provides four main options:
Improve Writing
Refines the sentence based on the prompt configured in AI settings.
Change Tone
Alters the tone of the message. Available tones include:
Simple
Professional
Friendly
Empathetic
If no tone is selected, the default tone set in BIK AI settings will be used.
Translate
Translates the sentence into a chosen language. Configurable language options are available in the AI Rephrase settings in BIK AI.
Add Instructions
Allows custom instructions to be applied to the message, rather than using the common prompt in AI Rephrase settings.
You can add up to five custom instructions, which will be pre-populated. If you add a new instruction beyond this limit, the oldest instruction will be removed to accommodate the new one.
Configuring AI Rephrase: Prompt and Languages
To set up prompts and languages for AI Rephrase, follow these steps:
Access Settings:
Go to BIK AI in the BIK dashboard.
Select Helpdesk and navigate to AI Rephrase.
Setup AI Rephrase:
Click on Setup AI Rephrase.
Add your preferred prompts and languages, then click Save.
You can edit these settings later by repeating the steps above.
Using AI Rephrase
Once your settings are configured, here’s how to use AI Rephrase in customer interactions:
Start a Message:
Go to Helpdesk and choose WhatsApp, Instagram or Email.
Write a message to the customer.
Apply AI Rephrase:
Click on AI Rephrase and select one of the four options to enhance your sentence.
Review and Edit:
Accept the rephrased sentence if it meets your needs, or regenerate it for further refinement by clicking Rephrase.
Discard the response if you prefer to keep the original message.
Provide Feedback:
Use the thumbs up and thumbs down icons to give feedback on the rephrased sentence.
Undo if Necessary:
If you want to revert back to the original message after accepting, simply use the Restore original content icon.
Rephrase Nudge:
Whenever the message in text area has more than or equal to 50 Characters, then we show agents a nudge to use Rephrase
Versions of Rephrased text.
After you regenerate the rephrase text, you can view the all the generated versions by clicking the buttons
Ai Message Tag:
When ever a message sent by the agent has atleast one character that is generated by AI, we show a tag to identify it as a AI message.
FAQs
1) What if I want to rephrase a sentence with custom instructions?
Use the Add Instructions option to apply specific instructions instead of the standard prompt, giving you more control over the rephrased output.
2) Can I regenerate a rephrased sentence if I'm not satisfied?
Yes, if the rephrased sentence doesn’t meet your needs, you can click Rephrase to regenerate it. Each rephrase attempt may provide a more refined response.
3) How do I accept or reject a rephrased message?
After AI Rephrase suggests a sentence, you can either accept it, discard it, or regenerate a new response. If you want to keep the original message after accepting, simply click Undo.
You can also reject the rephrased message by clicking on cmd+z or crtl+z(windows).
For further assistance or to raise feature requests related to AI Rephrase, please contact [email protected].