The AI Rephrase feature enables agents to communicate more effectively across WhatsApp and Instagram by enhancing grammar, adjusting tone, and translating messages into the customer’s preferred language—all without third-party plugins like Grammarly. This feature offers four rephrase options, each tailored to meet specific communication needs.
Key Benefits
Seamless integration in WhatsApp and Instagram messaging.
Automatic grammar improvement to ensure clarity and professionalism.
Tone adjustment to match your desired style.
Language translation to communicate in the customer’s preferred language.
AI Rephrase Options
The AI Rephrase feature provides four main options:
Improve Writing
Change Tone
Translate
Add Instructions
Allows custom instructions to be applied to the message, rather than using the common prompt in AI Rephrase settings.
You can add up to five custom instructions, which will be pre-populated. If you add a new instruction beyond this limit, the oldest instruction will be removed to accommodate the new one.
Configuring AI Rephrase: Prompt and Languages
To set up prompts and languages for AI Rephrase, follow these steps:
Access Settings:
Go to BIK AI in the BIK dashboard.
Select Helpdesk and navigate to AI Rephrase.
Setup AI Rephrase:
Click on Setup AI Rephrase.
Add your preferred prompts and languages, then click Save.
You can edit these settings later by repeating the steps above.
Using AI Rephrase
Once your settings are configured, here’s how to use AI Rephrase in customer interactions:
Start a Message:
Go to Helpdesk and choose WhatsApp or Instagram.
Write a message to the customer.
Apply AI Rephrase:
Review and Edit:
Accept the rephrased sentence if it meets your needs, or regenerate it for further refinement by clicking Rephrase.
Discard the response if you prefer to keep the original message.
Provide Feedback:
Undo if Necessary:
FAQs
1) What if I want to rephrase a sentence with custom instructions?
Use the Add Instructions option to apply specific instructions instead of the standard prompt, giving you more control over the rephrased output.
2) Can I regenerate a rephrased sentence if I'm not satisfied?
Yes, if the rephrased sentence doesn’t meet your needs, you can click Rephrase to regenerate it. Each rephrase attempt may provide a more refined response.
3) How do I accept or reject a rephrased message?
After AI Rephrase suggests a sentence, you can either accept it, discard it, or regenerate a new response. If you want to keep the original message after accepting, simply click Undo.
For further assistance or to raise feature requests related to AI Rephrase, please contact [email protected].