The AI Ask Question Block is a newly introduced feature that leverages AI to streamline the process of collecting information from users across various channels, including email. This block allows businesses to ask predefined or custom questions, gather user responses in natural language, and dynamically handle missing answers.
Key Features
Predefined and Custom Questions
Select from predefined sets or create custom questions.
Categories include:
Basic Customer Information: Name, Address, Email, Phone Number.
Order Related Information: Order Number, Shipping Details.
Dynamic Answer Processing
AI extracts answers from a user's natural reply.
Automatically re-questions unanswered items.
Answer Storage
All user responses are saved in the AI ASK variable, making them available for subsequent use in the flow.
Retry Mechanism
The block retries up to 4 times for partial or no responses.
Three Flow Nodes for Outcomes
Answered: Triggered when all questions are answered.
Partial Answer: Triggered when only some questions are answered.
Not Answered: Triggered when no response is received after retries.
Multi-Channel Support
Available on all channels, including email.
Seamless Integration
Located under the BIK AI Menu in the right panel of the Flow Builder.
How It Works?
Step-by-Step Guide to Configure the AI Ask Block
Open the Flow Builder.
Navigate to the BIK AI Menu in the right panel and drag the AI Ask Question Block into your flow.
Choose Questions:
Select from predefined question sets (e.g., Basic Customer Information, Order Related Information).
Add custom questions if needed.
Configure Retries:
Set up to 4 retries for partial or no answers.
Save and test the flow.
Usage Guidelines
Encourage Complete Replies:
Inform users to provide answers to all questions in one message to avoid repeated questioning.
Fallback Actions:
Use the Not Answered node to escalate queries to customer support if no response is received.
Utilize AI ASK Variable:
Leverage the saved answers for personalized messaging or decision-making later in the flow.
Use Cases
1. Collecting Customer Information
Scenario: A user initiates an order inquiry.
Solution: Use the block to collect name, email, address, and phone number in one step.
2. Order Verification
Scenario: Verify user orders for support tickets.
Solution: Configure the block to ask for order number and shipping details, re-questioning if needed.
3. Tailored Marketing
Scenario: Gather user preferences for personalized campaigns.
Solution: Add custom questions and use stored answers in AI ASK variables to target messaging.
FAQs
1. What happens if the user provides partial answers?
The AI will re-question for missing details and store the available answers in the AI ASK variable.
2. Where can I access the AI Ask Block?
You can find it in the BIK AI Menu in the right panel of the Flow Builder.
3. How are user responses saved?
All user responses are stored in the AI ASK variable, which can be accessed and utilized later in the flow.
4. Does the block work on all channels?
Yes, it works seamlessly across all channels, including email.
5. Can I set my own questions?
Yes, the block allows you to create and configure custom questions.
For further assistance or to raise feature requests related to AI ASK BLOCK, please contact [email protected].