The Ask Customer Block in Journeys is a valuable tool for gathering essential information from customers during a flow.
With these blocks, you can request details such as name, phone number, email address, and custom information. Here’s how to add and use these blocks:
Steps to Add a Ask Customer Block
1. Open the Flow:
Navigate to the flow where you want to insert a question block.
2. Access the WhatsApp Tab:
Click on the WhatsApp tab to locate the block options.
3. Choose a Block from the Ask Customers Section:
Select the appropriate block based on the information you need.
4. Save the block
After filling all the fields click on save to save the block
5. Next step and Fallback message
After saving the block add message block for the next step and fallback message.
Types of Ask Customer Blocks
i. Name Block:
Purpose: To ask for the customer’s name.
Validation: Ensures the input is text.
ii. Phone Number Block:
Purpose: To request the customer’s phone number.
Validation: Confirms the input is a valid number and checks the length.
iii. Email Block:
Purpose: To ask for the customer’s email address.
Validation: Verifies the input is a valid email format.
The responses collected from these blocks are automatically saved in their respective variables, which can be used in subsequent steps of the flow and saved for the future.
iv. Custom Question Block
Purpose: To ask any customised question to your customers.
Validation: You can choose the type of validation from a dropdown menu to ensure the response meets your criteria.
Response Handling:
The response can be stored in the default question variable.
Alternatively, you can select a different variable from a dropdown menu to store the response. This variable can then be used in the following blocks.
FAQs
1. How does the Email Block ensure the email is valid?
The Email Block validates the input by confirming that it matches a standard email format.
2. Can I ask custom questions with these blocks?
Yes, you can use the Custom Question Block to ask any specific questions you need.
3. What happens if a customer provides an invalid response?
The system will prompt the customer to provide a valid response based on the validation rules set for that particular block (e.g., correct format for email, proper length for phone numbers).
4. Can I change the variable where a custom question’s response is stored?
Yes, you can choose to store the response in a different variable by selecting from a dropdown menu in the Custom Question Block settings.
For further assistance or to raise feature requests related to Ask Customer block, please contact [email protected].