The Address Message Block is a native WhatsApp address collection block that allows businesses to send existing addresses to users and collect new addresses.
Key Points:
No validation is applied (e.g., no pincode validation).
You can pre-populate the details if needed.
The collected responses are stored in the following variables:
whatsappAddress1.namewhatsappAddress1.phoneNumberwhatsappAddress1.address1whatsappAddress1.address2whatsappAddress1.pincodewhatsappAddress1.citywhatsappAddress1.state
If the user fills out the form again, previously provided data will be shown, allowing them to reuse, edit, or add a new address.
Steps to Add an Address Block in a WhatsApp Journey:
Navigate to the respective WhatsApp journey.
Click on the WhatsApp icon and select the Address block under "Ask Customers" blocks.
Enter a message (mandatory) in the "Ask Address" block.
Optionally, you can pre-populate customer and address details using variables.
Click Save to apply changes and integrate the block into your WhatsApp flows.
Frequently Asked Questions (FAQs):
1. Can I pre-populate address details?
Yes, you can pre-populate address details using variables before sending the form to users.
2. Are there any address validations in place?
No, currently, there are no validations (e.g., pincode validation) in the address block.
3. What happens if a user fills out the address form again?
If a user fills out the form again, their previously provided data will be displayed, and they can choose to reuse, edit, or add a new address.
For further assistance or to raise feature requests related to WhatsApp Address Block, please contact [email protected].