The User Response Report is a detailed record of customer interactions with various actionable blocks, such as Question Blocks, Ask Blocks, and Quick Reply Buttons. This report provides insights into user actions, including selected buttons, quick replies, or any other inputs shared during their interaction with the flow.
Key Features of the User Response Report:
The report includes the following fields:
Block Name
Displays the name of the block in the flow, e.g., Message #1.Questions
Lists the questions or prompts in actionable blocks, such as:
"Please enter your email to continue chatting with us."Customer ID
Shows the unique ID of the customer who provided the responses.Phone Number
Contains the phone number provided by the customer.Email
Includes the email address shared by the customer.Response
Reflects the customer's response to the blocks, including selected quick replies, buttons, or any input given.
Example: [email protected] (Customer input).
Steps to Download the User Response Report
Follow these steps to download the report:
Navigate to the Journey
Open the specific journey for which you want to access the user response report.Access Analytics
Click on "View Analytics" in the journey dashboard.
Use the date filter to select the range for which you want to view responses.
Download the Report
Click on the three-dot contextual menu in the analytics view.
Select the "User Response Report" option.
Click the button to download the report.
FAQs
1) What types of user inputs are captured in the report?
The report captures all user actions, including:
Text responses
Button clicks
Quick reply selections
2) Can I download the report in different formats?
Currently, the report is available for download in CSV format.
3) What if no response is recorded for a block?
If a block has no recorded response from a customer, the response field will be empty for that specific block.
4) Where can I find the block names listed in the report?
Block names correspond to the names defined in your journey flow, such as Message #1 or Ask Email.
5) Can I track responses from anonymous users?
Only users who have provided identifiable information, such as email or phone number, will have this data included in the report. For anonymous users, their response will be captured without these details.
6) What if a customer provides multiple responses to a block?
If multiple responses are provided for the same block, each response will be recorded in a separate entry within the report.
7) How can I interpret the responses from quick reply or button clicks?
Quick reply or button responses will appear exactly as they are labeled in the flow. For instance, if the button says "Yes", the report will display "Yes" under the Response column.
For further assistance or to raise feature requests related to User Response Report, please contact [email protected].