BIK Helpdesk now supports email forwarding through alias emails and Google Groups, making it easier to manage and respond to emails efficiently.
1. Reply via Alias Email ID
If you have an alias properly set up, emails sent to that alias will appear in the BIK Helpdesk.
When replying, the 'From' email ID will match the alias that received the email.
This functionality is also supported in Journeys, allowing automated replies using alias emails.
2. Google Groups Support
If your connected BIK email ID or alias is part of a Google Group, emails received in that group will be visible in the BIK Helpdesk.
You can manage and respond to group emails directly from the Helpdesk.
How to Set Up an Alias
Go to the BIK Dashboard.
Navigate to Settings and click on Channel Management.
Select the email where you want to add an alias under the Emails section.
Click 'Edit', check the checkbox, and enter the alias email(s).
Click 'Save Changes' to apply the updates.
Frequently Asked Questions (FAQs):
1. What is an alias email?
An alias email is an additional email address that forwards to your primary email. You can receive and reply using the alias without revealing your main email address.
2. How does email forwarding work for aliases in BIK?
Once an alias is set up, emails received on the alias will appear in BIK Helpdesk. When replying, the response will be sent using the alias email ID.
3. Do I need to configure anything in BIK to use Google Groups?
No, if your BIK email ID or alias is part of a Google Group, emails received in the group will automatically be visible in BIK Helpdesk.
4. Can I reply to Google Group emails from BIK Helpdesk?
Yes, emails from Google Groups will function the same as other emails in BIK Helpdesk, allowing you to reply and manage them.
5. Will alias emails work in automated journeys?
Yes, alias emails can be used in Journeys, enabling automated responses from the same alias email.
For further assistance or to raise feature requests related to Email Forwarding with Alias & Google Groups, please contact [email protected].