Bik.ai

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Ticket Stages

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Customer Tags

Assignment Logic

Ticket Labels

SMTP Integration in Helpdesk

Auto Unsnooze Feature in Helpdesk

Email Forwarding with Alias & Google Groups

Load Balancer in Helpdesk

My Operator Integration with BIK Helpdesk

Nested Labels

Sticky Sessions

Waiting On Customer

Using Custom Fields in Customer Profiles, Helpdesk, and Journeys

Configure system preferences, user roles, and feature controls.

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