Settings
Configure system preferences, user roles, and feature controls.
20 articles
- Member / Staff
- Ticket Stages
- Quick Replies
- Customer Tags
- Assignment Logic
- Ticket Labels
- SMTP Integration in Helpdesk
- Auto Unsnooze Feature in Helpdesk
- Email Forwarding with Alias & Google Groups
- Load Balancer in Helpdesk
- My Operator Integration with BIK Helpdesk
- Nested Labels
- Sticky Sessions
- Waiting On Customer
- Using Custom Fields in Customer Profiles, Helpdesk, and Journeys
- AI Spam Filter
- AI Custom Auto-Labeling for Helpdesk
- Web Forms
- Ticket Forms And Fields
- Macros support in Quick Reply
