Settings
Configure system preferences, user roles, and feature controls.
20 articles
Member / Staff
Ticket Stages
Quick Replies
Customer Tags
Assignment Logic
Ticket Labels
SMTP Integration in Helpdesk
Auto Unsnooze Feature in Helpdesk
Email Forwarding with Alias & Google Groups
Load Balancer in Helpdesk
My Operator Integration with BIK Helpdesk
Nested Labels
Sticky Sessions
Waiting On Customer
Using Custom Fields in Customer Profiles, Helpdesk, and Journeys
AI Spam Filter
AI Custom Auto-Labeling for Helpdesk
Web Forms
Ticket Forms And Fields
Macros support in Quick Reply
