Overview:
The BIK mobile application provides users with essential functionalities primarily focused on Helpdesk operations. Below are the key actions available through the mobile app
Operations performed in BIK Mobile app
1. Replying to Customers:
Users can respond to customer queries and tickets directly through the mobile application. This feature ensures timely communication and efficient customer support.
2. Assigning Agents:
Assigning tickets to appropriate agents is crucial for streamlined ticket management. The mobile app allows users to assign agents to specific tickets, ensuring tasks are delegated effectively.
3. Closing Tickets:
Closing resolved tickets is an essential part of Helpdesk operations. With the BIK mobile app, users can efficiently close tickets, maintaining a clean and organised ticketing system.
4. View Chatbot Tickets: Users can view and manage tickets related to the chatbot.
5. Navigating Tickets: Access and navigate through all tickets, including 'My tickets' similar to desktop functionality.
6. Filters: You can also use filters and views to get the chats just like you do in desktop
While the mobile application provides access to these major operations, it may have limitations compared to the desktop version of BIK like send templates, start a flow, view other stage tickets.
FAQs
1) Can we send Campaigns from BIK mobile app?
No, We only support Basic Helpdesk activities in BIK Mobile app
2) Can we trigger automation flows from mobile app?
No, you can only trigger flows from our desktop dashboard
3) Can we monitor all types of tickets in BIK mobile app?
Yes, you can monitor all open tickets from mobile app and assign them to the agents
For further assistance or to raise feature requests related to BIK Mobile app please contact [email protected]