AI Voice is an automated outbound calling feature that calls customers who abandon checkout(currently the only use case) and helps recover orders using AI.
This guide walks you through the complete process of enabling and onboarding a Voice AI Agent—from feature activation to having a ready-to-use workspace and agent.
Enable Voice AI Agent Feature
Open Bik dashboard
Navigate to Journey → AI Voice Agent in the dashboard.
Submit a request to Enable AI Voice Agent.
Click on Contact Support.
Our support team will enable the feature for your account.
Once the feature is enabled, you can proceed with the onboarding steps below.
Step 1: Create Your Workspace
Set up your Voice AI workspace with basic business details.
Workspace Details
Store Name : Mandatory - Brand / store name.
Value Proposition : Mandatory - A one-line description highlighting what makes your business valuable
Store Rating : Rating out of 5.0, to build customer trust and credibility.
Total Customers : To show brand scale and popularity.
Orders Fulfilled: To show operational credibility and experience.
Step 2: Policies & Configuration
Return Policy
Configure your product return and refund settings:
Return Window (days): 3
Number of days customers can return a productRefund Timeline (days): 7
Days required to process refundsProcessing Fee: 0
Fee charged for returns
Shipping Policy
Define your shipping terms:
Minimum Delivery Days: 5
Maximum Delivery Days: 14
Free Shipping Minimum: 0
Minimum order value required for free shipping
Cash on Delivery (COD)
Configure COD payment options:
Enable Cash on Delivery:
COD Additional Fee: 0
Extra fee charged for COD orders
Step 3: Assistant & Agent Configuration
Assistant Type
Assistant Variant: Checkout Recovery Voice Agent
Variant Configuration
Configure pitch strategies used during abandoned cart recovery calls:
Pitch Flow: * : What the AI will highlight in the call and in which order.
Minimum 3 pitch flow to be selected
Company USP
Product Value
Return Policy
COD Availability
Discount Offer
Discount Rules:
Enable or disable discount offerings during calls
Assistant Identity
Define how your Voice AI agent sounds and behaves:
Assistant Name: *
Example: Abandoned checkout voice agent with discountAgent Name: This is the name the voice agent uses to introduce itself to customers during calls (e.g., “Hi, I’m Sarah calling from…”).
Voice Gender: Female/Male
Voice: Select a preferred voice
Personality Traits
To control tone and style of conversation.
Choose traits that define the agent’s communication style:
Persuasive
Professional
Premium Feel
Elegant
Understated
High Energy
Sales Focused
Support
Step 4: Target Audience
To tune communication style by age group.
Define who your Voice AI agent should engage with.
Ideal Customer Profile
Primary Language: Hinglish (Hindi + English)
Select the language the voice agent will use during calls (choose from the dropdown).Location Tiers
Select Applicable Regions:
Metro / Urban
Tier 1
Tier 2
Tier 3
Rural
Target Age Groups
Gen Z (18–25)
Millennials (26–40)
Gen X (41–56)
Boomers (57+)
Target Audience Segments
Male
Female
Children
Step 5: Call Timing
Configure when the Voice AI agent should make calls. Other parameters are auto-configured.
Call Time Slots *
Choose one option:
Continuous (8 AM – 8 PM)
One continuous slot throughout the day for maximum reachTwo Slots (Morning & Evening)
Morning: 8 AM – 11 AM
Evening: 5 PM – 8 PM
Automatic Configuration (Pre-set)
Max call duration: 200 seconds
Concurrent calls: 5
Retry attempts (no pickup): 2
Retry attempts (low engagement): 1
Re-attempt period: 300 seconds (5 minutes)
Max reschedule count: 1
Step 6: Review & Submit
Review all configurations carefully before submitting.
Click Submit to complete onboarding.
Once submitted:
Your workspace and Voice AI agent are ready
You can now start setting up conversation flows for your Voice AI agent and go live with abandoned cart recovery calls.
For further assistance or to raise feature requests with respect to Voice agent onboarding, please reach out to [email protected]