As we continue building an AI-first platform, more features across BIK use AI to automate repetitive work, surface insights, and help you achieve better business outcomes.
Starting August 1, select AI-powered features will move to usage-based pricing. You only pay for the AI features you use, and most of these features can be enabled or disabled at any time.
Why is BIK AI-first?
AI is built into BIK to help you spend less time on manual tasks and more time growing your business. Instead of using AI as a separate tool, BIK brings AI directly into your everyday workflows.
Some examples include:
Writing and improving campaign content with AI
Filtering spam conversations before they reach your support team
Automatically labeling conversations
Turning customer conversations into actionable insights
Assisting your team with AI-powered recommendations
As we continue adding more AI capabilities, some features will consume AI credits based on usage.
How AI usage billing works
Certain AI-powered features consume AI credits whenever AI processes a request.
Charges are deducted in the following order:
AI Credits (if available)
BIK Wallet (if AI credits are unavailable or exhausted)
You only pay for the AI features you use.
AI features with usage-based pricing
Starting August 1, AI usage billing applies to Helpdesk features such as:
AI Spam Filtering
AI Labels
Voice of Shoppers (VoS)
Rephrase
Can I disable AI features?
Yes. Most AI-powered features can be enabled or disabled at any time.
For example:
AI Spam Filtering → Disable from Helpdesk Settings
AI Labels → Helpdesk Settings
Once disabled, the feature will stop consuming AI credits.
Note: Some AI capabilities may be platform-managed and cannot be individually disabled.
Frequently Asked Questions
When does AI usage billing start?
AI usage-based pricing begins on August 1.
How will I be charged?
AI usage is deducted from your AI Credits first. If AI credits are unavailable, the amount is deducted from your BIK Wallet.
Am I charged if I don't use AI features?
No. Usage-based pricing only applies when an AI-powered feature is used.
Can I turn off AI features?
Yes. Supported AI features, such as AI Spam Filtering and AI Labels, can be disabled anytime from Helpdesk Settings to stop future AI usage.