Prerequisites
How to set it up?
You need to enable 3 flows from the flow library
Browse products IG
E2E Instagram Checkout
E2E Instagram Payment Confirmation
Flow overview
Browse products: customer browses through the products
Add to cart: Customer adds products to the cart
Customer details: we collect the customer’s name, email and number on chat
Enter Address: customer enters their address and pin code and we fetch their city and state.
Payment method: customer chooses their preferred payment method between COD and prepaid
Bill: a bill message is sent to the customer with the discount, taxes, and shipping charges and total cart value
❗remember to configure your discounts and shipping chargesOrder placed: Voila! Customers now confirm their orders if COD or pay on the prepaid payment link.
Variables you can change
Message content and templates need to be created
Shipping charges block
enter
Titleas you deem appropriateenter
Priceequivalent to your standard shipping charge in INR
Discount block
value type: either
percentageorfixed_amountvalue: the value of the discount. let’s say this is = 10
if the value type is a percentage, it means we will give a discount of 10%
if the value type is fixed_amount, it means we will give a discount of 10 rupees
title and description: add a title and description to the discount given on WhatsApp checkout
FAQs
I am not getting payment updates. How can I fix this?
I am not getting payment updates. How can I fix this?
Ensure your payment partner credentials are added.
My flow is stopping at the address entering step. How can I fix this?
My flow is stopping at the address entering step. How can I fix this?
Please connect with your GSM. This may be a scope issue and you might have to update your Shopify app.
Can I used a fast checkout flow instead of razorpay payment directly on whatsapp
Can I used a fast checkout flow instead of razorpay payment directly on whatsapp
Yes. We support checkout with Shopflo - this allows you to send a Shopflo checkout URL to the end customer