Getting Started
On the BIK dashboard, select ‘Journey’, then select ‘New Journey’ in the top right corner, followed by ‘Create new journey’. After selecting your desired channel, the journey builder page will be displayed.
Build the journey
Create an event at the starting point. Set the event to ‘Purchased’ to trigger the WhatsApp automation.
Add a ‘Condition’ block to check the customer’s payment status. If the status is:
Pending: Ask the customer for confirmation of the COD order via a ‘Template’ block
Complete: Direct the customer to order status via a ‘Template’ block
Connect the COD confirmation block to two Shopify blocks (one update the Shopify store to cancel and the other to confirm).
Connect the ‘Confirm’ Shopify block to a thank you message and the Cancel Shopify block to a ‘List’ block with a list of reasons for your customer to choose from.
Connect each of the message blocks to Shopify block to update your store.
Connect the Shopify blocks to a custom API, then to an end-of-conversation message block.
Save the journey, check for errors, and activate the automation! For tracking the performance visit the ‘Analytics’ Tab.
FAQs
What are the prerequisites for using this flow?
What are the prerequisites for using this flow?
You need to have a Shopify account connected to BIK and Razorpay added on BIK.
Who does address suggestion work for?
Who does address suggestion work for?
Addresses are fetched from Shopify. We find addresses against phone numbers present in your Shopify customer list.
What happens if multiple addresses are present against a customer?
What happens if multiple addresses are present against a customer?
We use the default address or the last updated address, in this order of priority, as a suggestion.
How can I add these flows to my drafts?
How can I add these flows to my drafts?
Connect with your GSM to add these flows to your drafts.
Can I change the content of the templates and messages?
Can I change the content of the templates and messages?
Yes, you will be able to change the content of all templates and messages.
I am not getting payment updates. How can I fix this?
I am not getting payment updates. How can I fix this?
Ensure your payment partner credentials are added.
My flow is stopping at the address entering step. How can I fix this?
My flow is stopping at the address entering step. How can I fix this?
Please connect with your GSM. This may be a scope issue and you might have to update your Shopify app.
How can I enable discounts on WhatsApp checkout?
How can I enable discounts on WhatsApp checkout?
This is live for all Shopify merchants. Configure your settings in the discount block.
Can I use a fast checkout flow instead of Razorpay payment directly on WhatsApp?
Can I use a fast checkout flow instead of Razorpay payment directly on WhatsApp?
Yes. We support checkout with Shopflo - this allows you to send a Shopflo checkout URL to the end customer
Can a customer edit address? What does the edit address flow look like?
Can a customer edit address? What does the edit address flow look like?
Yes, customers can edit their addresses on chat. Here’s a video reflecting that: