Shopify Discount
Shopify discount code block can be used to put dynamic codes in the journey. Such discount codes can have following variations
Amount off on order
On products
Buy X get Y free
Free shipping
The discount could be a fixed value or percentage
Typical use cases:
Give a dynamic / unique discount code for retargeting journeys like abandon cart / page view drops
Offer a freebies on resell flows
Shopify Order Tags
Typically can be used whenever any order action like new order creation, order cancellation is done on BIK’s platform
Existing order tags can also be read / available in ‘ordered’ event
Read more about order/customer tags on shopify here :
Shopify Order Notes
Order notes in Shopify are additional fields available during checkout that allow customers to communicate special requests or instructions about their orders. These notes are visible in the Shopify Admin under the specific order details.
Order notes provide a convenient way for merchants to gather additional information about an order directly from the customer.
Customer Tags
Shopify/BIK customer tags can be added from the flow. Typical use cases may include leads qualification, customer segmentation etc.
Customer tags can also be added in the helpdesk manually by agents
Please note that customer tags as customer segments can be used in the flow to split the journey. Read here about flow controllers
FAQs
1) How do I create a price rule for Shopify discounts?
Price rules for Shopify discounts can be configured directly in the Shopify Admin. Navigate to the Discounts section and set your desired rules, such as conditions, applicability, and validity.
2) What are customer tags, and how can I use them?
Customer tags are labels added to customer profiles, often used for:
Lead qualification
Customer segmentation
Personalizing customer journeys
3) Can agents manually add customer tags?
Yes, agents can manually add customer tags within the helpdesk to refine segmentation or update customer profiles.
3) Can customer tags be used in journeys?
Yes, customer tags can act as segments in flow controllers, allowing you to split customer journeys based on specific criteria.
For further assistance or to raise feature requests related to Shopify Action Blocks, please contact [email protected].