Condition Block in Journeys
Condition blocks in Journeys operate on an if-else principle, allowing you to split the flow based on specific conditions.
This can be particularly useful for various scenarios such as setting up flows based on the order value, count and marketing consent.
Typical Use Cases
Product/Collection ID Checks: Set up specific cross-sell, up-sell, or resell offers for your hero product.
Order/Customer Tag Splits: Customize the flow based on certain order or customer tags.
Steps to Add Condition Blocks
1. Open the Flow: Navigate to the flow where you want to add a condition block.
2. Select the Condition Block: In the Flow Control tab, select the Condition block
3. Add the Condition: Click on the block to add the desired condition.
5. Connect the Message Blocks: After adding the condition, two nodes will appear for you to connect the message blocks:
If Case: This node triggers if the condition is met.
Else Case: This node triggers if the condition is not met.
FAQs
1. Can I use multiple condition blocks in a single flow?
Yes, you can use multiple condition blocks in a single flow to handle various scenarios and create complex, customized journeys for your users.
2. Can I edit the condition in a condition block after it has been added?
Yes, you can edit the condition in a condition block at any time by clicking on the block and modifying the criteria.
3. What happens if the condition is not met?
If the condition is not met, the flow will proceed through the "Else" node, triggering the associated message block for that path.
For further assistance or to raise feature requests related to Condition block, please contact [email protected].