Skip to main content
All CollectionsCampaigns
Automatic Segment Retrieval from Shopify
Automatic Segment Retrieval from Shopify
Updated over a week ago

Automatic Segment Retrieval from Shopify

Introducing a new feature that automatically retrieves segments from Shopify on the segment details and segment listing screens. This update simplifies the process of fetching basic details from Shopify without needing a manual sync.

Key Highlights:

  • Automatic Segment Retrieval: Segment details are now fetched automatically from Shopify when you access the segment details or segment listing screens.

  • Manual Sync for Full Details: This feature does not refresh the segment itself; it only gathers initial details. To fully sync the segment and update all details, please click on "Sync Segment."

  • "New" Tag: Newly synced segments will feature a "New" tag for easy identification.

  • Sync Process Management: If a segment sync is in progress, whether it's a single segment or multiple segments, additional syncs will not start until the current sync is complete.


FAQs

1. What is the Automatic Segment Retrieval feature?

The Automatic Segment Retrieval feature fetches basic segment details directly from Shopify when you access the segment details or segment listing screens. It helps ensure you always have up-to-date segment information without needing to manually trigger the sync process.

2. Does this feature fully sync the segment from Shopify?

No, this feature only retrieves basic segment details. To fully sync a segment and refresh all data, you will need to click the "Sync Segment" button.

3. How can I identify newly synced segments?

Newly synced segments will be marked with a "New" tag, making them easy to spot in the segment listing.

4. Can I sync multiple segments simultaneously?

No. If a sync is already in progress (whether it's a single segment or multiple segments), another sync process cannot start until the current one completes.

5. What happens if I try to sync a segment while another sync is in progress?

The system will prevent you from starting a new sync process until the current sync finishes. This prevents conflicts and ensures each sync is completed without interruption.

6. Will the automatic retrieval update the segment data every time I access it?

No, the automatic retrieval only gathers basic details initially. For full updates and syncing of all data, you need to manually trigger the "Sync Segment" process.

7. Where can I find the "Sync Segment" button?

The "Sync Segment" button can be found on the segment details screen, and it's essential for a full sync of all segment details from Shopify.

8. What should I do if the sync process fails?

If the sync fails, you can retry by clicking the "Sync Segment" button again. Ensure no other sync processes are running simultaneously.


For further assistance or to raise feature requests related to Automatic Shopify Segment Retrieval, please contact [email protected].

Did this answer your question?