Overview
The WhatsApp Product Carousel block allows you to send multiple products to customers in a horizontally scrollable carousel directly on WhatsApp.
You can select products from your store, arrange them in the required order, add a message, and send the products as part of a Journey.
Customers can browse the products in WhatsApp and open individual products to view their details.
How to Add a WhatsApp Product Carousel
1. Open the Journey Builder
Go to Journeys and open an existing WhatsApp Journey or create a new Journey.
Add the WhatsApp Product Carousel block at the required point in the Journey.
2. Select Products
In the Products section, click Select products.
You can:
Search for products using their name or SKU.
Browse collections and select the required products.
Select a minimum of 2 products and a maximum of 10 products.
After selecting the products, click Add.
Note: At least 2 products are required to create a WhatsApp Product Carousel. You can add up to 10 products in a single carousel.
3. Manage Selected Products
The selected products are displayed in the Products section of the block.
You can review the products before sending the carousel and remove a product using the delete option.
The selected products are sent to the customer as product cards in the WhatsApp carousel.
4. Add a Message
Enter the message that is displayed along with the product carousel.
For example:
Check out our new arrival's
The message provides context to the customer before they browse the products.
5. Preview the Carousel
The Sample message section displays a preview of how the product carousel appears to the customer.
Use the preview to verify the message and product presentation before saving the block.
6. Save the Block
After configuring the products and message, click Save.
Connect the WhatsApp Product Carousel block to the required previous and next blocks in the Journey.
Save the Journey once the flow is complete.
Customer Experience on WhatsApp
When the Journey reaches the WhatsApp Product Carousel block:
The configured message is sent to the customer.
The selected products appear as a horizontally scrollable carousel.
The customer can swipe through the available products.
The customer can select View on a product.
WhatsApp displays the selected product's details.
This allows customers to discover multiple products without leaving the WhatsApp conversation.
FAQs
1. What is the WhatsApp Product Carousel block?
It is a Journey block that sends multiple selected products to customers as a scrollable product carousel on WhatsApp.
2. Can I select products from different collections?
Yes. The product picker allows you to browse available collections and select the required products.
3. Can I search for a specific product?
Yes. Products can be searched using the product name or SKU.
4. Can I remove a product after selecting it?
Yes. Selected products can be removed before saving the block.
5. Can I add a message with the carousel?
Yes. You can configure a message that is displayed along with the product carousel.
6. What happens when a customer clicks View?
The customer can open the selected product and view its product details within the WhatsApp shopping experience.
7. How many products can I add to a WhatsApp Product Carousel?
You can select a minimum of 2 products and a maximum of 10 products in a single WhatsApp Product Carousel.
For further assistance or to raise feature requests related to WhatsApp Product Carousel Block in Journeys, please contact [email protected].