Built-in agents
Agent | Channels | Notes |
General purpose agent | WhatsApp, Instagram | Set as your default agent |
Order tracking agent | WhatsApp, Instagram, Email | Handles order queries |
Both appear under Setup built-in agents on the Helpdesk dashboard and in My Journeys, tagged Built-in.
Test mode
Each built-in agent has Test mode, which you can turn on or off. Open the agent's AI agent settings panel and use Test agent to try it before taking it live.
Channels can be switched on or off per agent in the same panel.
Default agent
The General purpose agent is the default agent for WhatsApp and Instagram. Click Enable in its settings, then Yes, continue when asked to make it your default journey. If you already have default journeys, it can only be enabled by becoming the default journey. A confirmation reads "Your agent is live! And set as your default journey."
Older AI blocks
Older AI blocks stay in flows that already use them and keep running. They can't be duplicated further: copying a flow that contains them fails with: "This flow uses AI blocks that have been deprecated and can no longer be copied. Please remove them from the flow and try again." Replace them with the AI Agent block to make the flow duplicable again.
For further assistance or to raise feature requests, please contact [email protected]