See this video for a detailed 20 min demo on creating journeys and understanding its building blocks
Brands can access all automation journeys via the "Journeys" option on the left sidebar panel.
Journeys
Will have the list of all the active/inactive journeys based on channels.
You can search them, filter them based on channel & status and sort them based on alphabetical order, last updated or created at time.
Status column will show the active/inactive status of the flow.
Triggered column shows the number of times that journey has been triggered so far.
Last edited shows info about the last updated timestamp.
By using the 3 dots at the right, you can: Delete, Rename or Duplicate a journey.
You can also edit or see analytics of the journey
Journey Configurations
Default journey (for WA & IG) - If a user initiated conversation starts and it does not match any pre-configured trigger (keyword based or any other trigger), then this flow will be triggered on the respective channel
Pre-built Journeys (for pre-built flow templates)
The flow library (here) is a library of templated flows, standard and ideal for e-commerce merchants who want to quickly enable all key messaging for their customers.
For your use case, you can choose an existing template from the library and modify it to suit your brand guidelines.
Manage Variables
This allows you to create, manage and use variables within your chatbot flow.
You can define the name of the variable, its type and its default value
Use cases:
Define static global variables like Store name/description and refer that across the journeys without the need to copy paste the content
Define a variable at a user level that can be referred across journeys for that user
