What is Facebook catalog?
Facebook catalog is a collection of products on the Facebook platform that can be used to run advertisements on those products and also is the base for the WhatsApp catalog.
Use cases
Using the BIK <> Facebook catalog integration you can enable a shopping experience on WhatsApp which includes both a native product browsing experience as well as a checkout experience on WhatsApp.
Below is an example of the browsing experience
Below is an example of the checkout experience
How do we create a Facebook catalog to enable a WhatsApp shop?
Please note: To initiate this process, Admin access for both the Facebook
account and the WhatsApp Business API (WABA) is essential. If you are not an
Admin, you may encounter issues, and the process may not be successfully
completed.
Go to Settings → Channel management → Whatsapp : https://dashboard.bik.ai/settings/channel-settings/whatsapp
You will see options to
Connect or disconnect catalog - BIK syncs all Shopify catalog on to Facebook to power the Whatsapp native catalog
Option to remove out-of-stock products from WhatsApp catalog
Option to enable Store Icon on WhatsApp
BIK's Facebook catalog comes with default limits in place to prevent system
abuse. If you have a substantial catalog exceeding 10,000 products, please reach
out to your GSM for assistance.
FAQs
1) How can I remove Out-of-stock products?
Go to settings → channel management → WhatsApp or https://dashboard.bik.ai/settings/channel-settings/whatsapp
Scroll down and check the Out of stock settings in the Facebook catalog
2) How do I remove certain products (like free ones) from the WhatsApp catalog? Such products can’t be bought on the website as well.
You can select which products you want to display on your WhatsApp shop, you can read more about managing the products to be displayed below :
Removing products from WA Catalog
3) I am getting permissions Issue
Please make sure that the person who is connecting the Facebook account has Admin access for the Whatsapp account as well as the Facebook account.
4) Connection Related issues
If your WhatsApp is already connected to another catalog, you need to disconnect the existing catalog and then run the process again. To disconnect your existing catalog you can go to the WhatsApp business manager and disconnect.
5) Catalog connected successfully but the messages are not going
Your catalog can have some products rejected, BIK doesn't have much control over rejected products. Read more
If you have any questions feel free to reach out to us at [email protected] or via the live chat widget present on the dashboard.