Delay Block:
The Delay block in Journey enables users to insert a delay between two blocks within a flow, facilitating targeted customer interactions after a specified period following a particular event.
Steps to add a Delay block to your flow:
1. Accessing the Flow:
Open the desired flow where you intend to incorporate the delay.
2. Navigating to Flow Control:
Locate the Flow Control section on the right menu and click on it.
3. Adding the Delay Block:
Within Flow Control, select the Delay block to integrate it into the flow.
4. Setting Delay Time:
Once added to the flow, click on the Delay block to set the delay time.
5. Options for Delay:
For Duration:
Specify the duration for the delay to occur. You can choose between minutes, hours, and days.
Till Specific Date/Time:
Define a particular date and time until which the delay block will execute. This could be weekends at 6 PM, weekdays at 8 PM, or any specific date.
Variable Time Setting:
Alternatively, set a variable date and time, such as "after 5 minutes till the event."
FAQs
1. Can I use Delay blocks to schedule interactions based on specific events or triggers?
A: Yes, Delay blocks can be used to schedule interactions based on various events or triggers by setting the delay time accordingly.
For example, you can schedule follow-up messages after a customer makes a purchase.
2. Can I set a variable time for the delay in BIK Journeys?
A: Yes, you can set a variable time, such as "after 5 minutes till the event," to customize the delay according to your specific requirements.
3. How does using Delay blocks benefit my BIK Journeys flow?
A: Delay blocks allow for strategic timing of customer interactions, ensuring that messages or actions are delivered at optimal times, leading to improved engagement and conversion rates.
For further assistance or to raise feature requests related to Delay Block, please contact [email protected].