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Advice and answers from the BIK Team

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SMS / Text Message Onboarding
Pricing For TrustSignal :… TrustSignal account: Open your TrustSignal dashboard on panel.trustsignal.io ​ Add this webhook (https… integrations/trustsignalWebhookApiFunctions-listen) in the ‘SMS Webhooks’ tab under ‘SMS Settings’ (https
SMTP Onboarding - Outlook
To check that please ask the client to click the below link (As a admin). https://portal.azure.com/#view… Visit <https://aka.ms/smtp_auth_disabled> for more information… Login to the admin center using admin creds https://portal.office.com/AdminPortal/Home?
Instagram Onboarding
Go to Channel settings tab on BIK(https://dashboard.bik.ai/settings/channel-settings) and select ‘Connect… https://help.bik.ai/en/articles/9115558-primary-receiver-as-bik 1) Can I connect multiple Instagram… Go to https://www.facebook.com/settings/?
Shopflo Integration
Navigate to https://dashboard.shopflo.com/settings on your Shopflo dashboard ​ Click "Settings"
Helpdesk Action Blocks
For e.g. sales vs. service team Create / manage your team here https://dashboard.bik.ai/settings… Helpdesk to create custom views and monitor the tickets/chats Create possible chat labels here: https… Create possible chat stages here: https://dashboard.bik.ai/settings/chat-stages Ensure smooth
BIK Revenue Attribution
revenue attributed to Bik, based on UTM parameters on your Shopify dashboard Visit this link - https… Link to Dashboard: https://dashboard.bik.ai/analytics?… tab=bik+revenue Read more about attribution (general information) here - https://www.shopify.com/
How to call the initiate flow API
message is expected (clickpost) Make a new empty journey and copy the journey id from the url https… appId flowId carryPayload with the variables which you want to use curl --location 'https
Hyperlink Support in Quick Replies and Email Compose Window
URL Validation: Basic validation ensures URLs begin with http:// or https:// 1… URL: The link to be embedded (must begin with http:// or https://)… The system validates URLs to ensure they start with http:// or https://
Gmail Support Channel
forwarding BIK Helpdesk rules & settings Go to settings page of bik dashboard(https… added ​ Mail automations can be setup similar to whatsapp & IG from our journeys section(https
Settings tab
You can add staff via “Staff management(https://dashboard.bik.ai/settings)” from our settings page… Same can be viewed from our analytics page https://dashboard.bik.ai/analytics?… Url: https://dashboard.bik.ai/analytics?