For better support and rates use BIK's in-house email service. Check BIK Email Marketing Setup for more details
In case of any issues resolution has to be done directly with the send grid team.
How to get started with SendGrid integration?
Starting with send grid is a two step process, first we need to verify your domain name and then generate an API key and link it with BIK.
Configuring sender address
This is the email address or the domain via which you are going to send the email campaigns from.
Add sender(s) to your SendGrid account for sending campaigns or automated messages. In the 'Sender Management' section under the 'Settings' tab, click 'Create new sender.' Provide the required details as prompted below.
From Name: User-friendly name displayed to the recipient.
From Email Address: Email address visible to the user as the sender. A verification email will be sent here.
Reply To: The email address where replies will be directed.
Company Address, City, State, Zip Code, Country: Business address, complying with CAN-SPAM regulations.
Nickname: A label for quick identification (not visible to recipients). Ensure to check the inbox of the entered email address and click the verification link received.
Verify your sender identity's email address by clicking on the received email.
Optionally, if you plan to send more than 2,000 emails monthly, upgrade your plan. Follow the four steps outlined on your SendGrid dashboard for the upgrade process.
Adding a verified sender
Setting up 2FA
Domain verification
Add Your Domain:
Enter your domain name (e.g., www.mystore.com).
Select your DNS host (e.g., GoDaddy).
Optional - Set Up Link Branding:
Decide whether to brand links for this domain. Recommend choosing "No" for secure link redirections.
SSL Click Tracking (Optional):
If opting for link branding, set up SSL click tracking: SSL Click Tracking Setup Guide.
Collaborate with technical and domain teams (GoDaddy, NameCheap, Hostinger) to configure DNS records.
Verify Domain:
In the Twilio SendGrid App UI, click Verify.
Additional details: Domain Authentication Setup Guide.
After completing these steps, contact SendGrid support to enable SSL click tracking for your account.
Add your payment details
Generating an API key
In the 'API Keys' section, generate three distinct API keys: one with full access, one with billing access, and another with restricted access.
For the API with restricted access, give the following permissions:
API keys - Full access
Alerts - Full access
Category management - Full access
Design library - Full access
Email activity - Read access
Email testing - Full access
IP management - Read access
Inbound parse - Full access
Mail send - Full access
Mail settings - Full access
Marketing - Full access
Partners - Full access
Security - Full access
Sender authentication - Full access
Stats - Read access
Suppressions - Full access
Template engine - Full access
Tracking - Full access
User account - Full access
Navigate to the 'Integrations' section and link your SendGrid account on BIK by entering the required details. After successfully adding the integration, you can commence sending campaigns and journeys through email.
If you have any questions feel free to reach out to us at [email protected] or via the live chat widget present on the dashboard.