BIK provides a powerful and flexible variable system designed to enhance your user experience and streamline data management. Built from the ground up with scalability and flexibility in mind, the new system introduces sub-categorised variables, better contextual recommendations, and an improved picker for seamless usage.
Key features:
Enhanced Flexibility: Built to adapt to various use cases and requirements.
Improved User Experience: Offers embedded and floater picker types for easier navigation.
Meaningful Categorisation: Variables are sub-categorised into logical groups like Basic, Order, Shipment, and more.
Highlighted Search Results: Quickly locate the variables you need with highlighted text during searches.
Contextual Recommendations: Receive better suggestions based on the context of your work.
Variable Categories in BIK
Custom Variables: Custom variables include customer-related details like customer name, email, address, city, and pincode.
Product Variables: Product variables provide product-specific details such as product ID, product name, similar products, cross-sell recommendations, and shipping information like tracking and fulfillment status.
Abandoned Cart Variables: Abandoned cart variables include details about abandoned checkouts, such as total amount, checkout URL, and product-specific information like product name and price.
Add to Cart Variables: Add to cart variables contain checkout-related details, including the add-to-cart URL and items in the cart.
Order Variables: Order variables provide order-related information, including order ID, product details, customer address, payment information, and shipment status.
Payment Variables: Payment variables include payment-related information, such as payment methods and statuses.
Flow Variables: Flow variables are journey-specific and include details relevant to the flow context.
Store Variables: Store variables contain store-specific information like the store name and URL.
Ticket Variables: Ticket variables include helpdesk-related information like ticket ID and configured signatures.
Global Variables: Global variables include universal values, such as the next product name and iterators.
Session Variables: Session variables contain session-specific details like session ID and email history.
How to Use Variables:
Select the location where you want to add a variable.
Click on the location, and the “Add Variable” option will appear.
Click “Add Variable” to see a list of recommended variables based on the selected context.
To view all available variables, toggle off the “Only Recommended” option.
Add the desired variables, and the corresponding values will be pre-populated automatically.
FAQs
1) What is the purpose of the “Only Recommended” toggle?
The “Only Recommended” toggle displays variables relevant to the selected context. Turning it off shows all available variables.
2) What happens if a variable doesn’t have a corresponding value?
If the added variable does not have a value, the corresponding block or action will not be triggered for that specific customer or in some cases will be sent as "None".
3) What should I do if I can’t find a variable I need?
Ensure you have turned off the “Only Recommended” toggle to view all variables. If it’s still unavailable, it may not exist in the current setup.
For further assistance or to raise feature requests related to Variables Picker, please contact [email protected].