SPM Block:
To integrate products seamlessly into your customer conversations, you can use Single Product Blocks (SPM) within BIK .
Step-by-step guide to add SPM block:
1. Accessing the Flow:
Open the desired flow where you want to incorporate the Single Product Block.
2. Locating the SPM Block:
Navigate to the WhatsApp tab and locate the Product and Cart section.
Look for the Single Product Block and select it to add it to your flow.
3. Adding Products:
Once added, click on the block to configure the product and click on save post that.
There are Three methods to add products:
i. Direct Addition
ii. Add product variables
iii. Dynamically add products
i. Direct Addition:
Manually add the products from product picker.
Click on "Add Product," which opens a modal where you can select the product from a collection or search for it.
Select Product from collections.
Sample message after triggering the flow:
ii. Dynamic Product Addition:
During a conversation with the customer, you can store product details in a variable and pass it dynamically to the SPM block.
To enable this feature, check the checkbox while adding the SPM block.
Sample Dynamic product flow
Sample message:
iii. Adding Products with Variables:
You can incorporate variables and pass them to the SPM block to generate the product block dynamically.
4. Customising Message:
You can customize the body and footer of the message associated with the product block.
5. Limitation:
Since this is a Single Product Message, only one product can be added per block.
FAQs:
1. Are there any limitations to using Single Product Blocks?
The primary limitation is that each block can only contain information about a single product
2. Can I preview the product information within WhatsApp itself?
Yes, you can use the "View" button within the Single Product Block to open the product info directly in WhatsApp for a quick preview.
3. Can I customize the message associated with the Single Product Block?
Yes, you can customize both the body and footer of the message to provide additional information or context about the product.
For further assistance or to raise feature requests related to SPM Block, please contact [email protected].