The Campaign Failure Report provides detailed insights into all the failed messages for a specific campaign. This report helps you identify messaging issues and troubleshoot errors efficiently.
It can be generated from both the Reports screen or directly from the Campaign Details screen, but only for campaigns where the failed message count is greater than 0.
Columns in the Campaign Failure Report
The report includes 7 key columns with vital information for troubleshooting:
Campaign Name: The name of the campaign.
Campaign ID: The unique identifier for the campaign.
Channel: The communication channel through which the campaign was sent (e.g., SMS, email, WhatsApp).
Timestamp: The exact time when the campaign was executed.
Contact Detail: The recipient’s contact information.
Failure Reason: The reason for message failure.
Error Code: A code that helps identify the specific issue. For WhatsApp campaigns, the error code can be referenced in the meta information to get more detailed reasons for failure.
Sample Campaign Wise Failure Report
Email :
WhatsApp:
SMS:
How to Generate the Campaign Failure Report
1. From the Reports Screen:
Navigate to the Reports section in the dashboard.
Select the campaign for which you want to generate the failure report.
2. From the Campaign Details Screen:
Open the specific campaign from the Campaigns section.
If the failed count is more than 0, you will have the option to generate the failure report directly from this screen.
Using the Error Codes for Troubleshooting
In the case of WhatsApp campaigns, the error codes are particularly useful for diagnosing the exact cause of failure. By referencing the error codes in the meta data, you can identify and resolve issues with message delivery.
This report is essential for improving the success rate of your campaigns by addressing message failures quickly and effectively.
FAQs
1) What channels are covered in the Campaign Failure Report?
The Campaign Failure Report covers all channels through which campaigns are sent, such as SMS, email, and WhatsApp. The failure reasons and error codes may vary depending on the channel.
2) How can the error codes in the report help with troubleshooting?
Error codes provide specific details about why a message failed to send.
In the case of WhatsApp campaigns, these error codes are linked to meta information that can give a more detailed explanation of the failure. You can use this data to quickly diagnose and resolve issues.
3) Can I generate a report for a campaign that has no failed messages?
No, the Campaign Failure Report is only available for campaigns with a failed message count greater than 0. If there are no failed messages, you will not be able to generate this report from campaign details page.
4) Can I export the Campaign Failure Report?
Yes, the Campaign Failure Report can typically be downloaded as a CSV file for further analysis and record-keeping from history section of Reports tab.
For further assistance or to raise feature requests related to Campaign Wise Failure Report, please contact [email protected]