The Messaging Rate Limits feature allows you to control the rate at which campaign messages are sent to customers. This ensures a smooth messaging experience and helps avoid overwhelming recipients. This feature works across all channels and integrates seamlessly with the same settings page as Journeys.
Key Features
1. Rate Limits Configuration
Configure rate limits to specify how many messages can be sent to customers during a set time period.
Example: You can set a limit of 100 messages per minute to ensure a consistent flow of messages.
2. Error Tracking
Track any failures caused by rate limits or other issues in the Failures section on the Broadcast Details screen.
For a more in-depth analysis, failures are also logged in the Campaign Reports, providing insights into message delivery performance.
Setting Up Messaging Rate Limits
Step 1: Access Rate Limits Settings
Navigate to the Settings page .
Locate the Spam Prevention section.
Step 2: Configure Limits
Specify the maximum number of messages to send within a defined time period (e.g., 100 messages per minute).
Save your settings to apply the rate limits.
Step 3: Monitor Campaigns
Once a campaign is live, messages will be sent based on the configured rate limits.
Any delays or failures will be logged and can be reviewed.
Error Tracking and Analysis
Broadcast Details Screen
Access the Failures section on the Broadcast Details screen to identify messages that failed due to rate limits or other issues.
Campaign Reports
Navigate to Campaign Reports to view a detailed analysis of failures, including:
The total number of messages affected.
Specific reasons for failures (e.g., exceeding rate limits).
FAQs
Q1: Can I use different rate limits for different campaigns?
No, rate limits are not configurable for each campaign.
Q2: Will exceeding the rate limit stop my campaign?
Yes, exceeding rate limit will stop the messages for that particular customer whose lmit is exceeded.
Q3: Can I adjust the rate limits after the campaign is live?
Yes, you can update the rate limits at any time from the settings page. Changes will not apply immediately to ongoing campaigns.
Q4: Are rate limits applied across all channels?
Yes, rate limits work across all messaging channels (e.g., Email, SMS, WhatsApp) and are configured centrally.
For further assistance or to raise feature requests related to Frequency Capping in Campaign, please contact [email protected].