Why? To leverage BIK for it’s automation capabilities to drive engagement and purchases on Instagram
Steps for Instagram and FB messenger onboarding
Step 1
Go to Channel settings tab on BIK(https://dashboard.bik.ai/settings/channel-settings) and select ‘Connect channel’
Select “Connect” on Instagram channel
Review all the necessary steps & settings to be carried out on Brand’s instagram App for flawless & smooth connection, once reviewed. Proceed ahead with connection.
Step 2
Login to Facebook
Step 3
Connect Instagram Business Accounts that you want to use with BIK
Step 4
Connect Instagram and Facebook pages that you want to use with BIK
Step 5
Provide all the permissions to BIK
Step 6
Click on OK. Your pages should be connected now
Steps for Enabling the Primary receiver for the Facebook Messenger and Instagram.
Please refer the link attached for enabling Primary receiver for the Facebook Messenger and Instagram.
FAQs
Can I connect multiple Instagram pages for BIK?
Can I connect multiple Instagram pages for BIK?
Yes, you can connect multiple Instagram pages on BIK, but the flows would be page agnostic in BIK, i.e a ‘Welcome Flow’ in BIK can’t be instrumented at a page level
Will my customer’s comments on Instagram pages come in BIK?
Will my customer’s comments on Instagram pages come in BIK?
Post 10-15 mins of your Instagram page connection, all comments would start reflecting in BIK’s Helpdesk tab
I have two pages on IG under 1 business account - will that work ?
I have two pages on IG under 1 business account - will that work ?
Go to https://www.facebook.com/settings/?tab=business_toolsand enabling all the page permissions in bikayi app
I want to run a specific automations/assignment on collaboration posts
I want to run a specific automations/assignment on collaboration posts
There are two scenarios:
1. Where brand is tagged in collab posts 2. Where brand is not tagged in collab posts
Collab posts where brand is tagged, flows into Bik & generic automations can be setup without specificity
Meta has a limitation where it doesn’t send required identifier of it being a collaboration post, so we can run generic automations but not specific to a collaboration post similar to PP