When you instantly acknowledge and engage with your customers each time they initiate a conversation, you make them feel valued. This attention and responsiveness would likely influence them to make a purchase. You can achieve this by automating your Welcome message with your customer with BIK.
Follow the steps below and begin your journey of enhanced customer satisfaction by building the automation chat flow.
Click on the Starting Point block, select ‘Add trigger then ‘Keywords’ if you want the chat flow to start each time your customer types "Hi”. Then add all the probable keywords your customers would use to initiate a conversation with you.
Click on the 'Condition' icon and format to check if the name of the customer is available in the dashboard else it is supposed to ask the customer for their name. To ask the customer for their name, choose ‘Ask Customer’ from the message block option (WhatsApp icon).
Draft a Welcome text for the customer by choosing the ‘Message’ option from the message block option (WhatsApp icon).
Once you have completed the chatbot flow save it, check for errors, and activate it. You can visit ‘My Journey’ in the ‘Journey’ tab to check the status of automation.
FAQs
How do I add Keywords?
How do I add Keywords?
Click on the Starting Point block, select ‘Add trigger then ‘Keywords’. Press Enter to save the keyword before you proceed to the next.
How do I correct “Flow couldn't be published because another flow uses the exact same keyword(Hey). Please change the keywords and publish the flow again.” error?
How do I correct “Flow couldn't be published because another flow uses the exact same keyword(Hey). Please change the keywords and publish the flow again.” error?
Two journeys can’t be set up on a single keyword as it will create system conflicts. You should delete the other journey or change the keyword trigger