DND in Campaigns:
The DND feature offer greater flexibility and control over your broadcast campaigns. By using DND, you can ensure that your messages are sent at the most appropriate times, while also maintaining the ability to manage ongoing broadcasts with ease.
1. How the Do Not Disturb (DND) Feature Works
1.1 Activating DND
What It Does: When you activate DND, all active broadcasts are automatically shifted to a PAUSED status during the DND time.
Why PAUSED?: This ensures that no messages are sent during the DND period, preventing them from being delivered at an unsuitable time.
1.2 Resuming After DND
Automatic Resumption: Once the DND period concludes, any broadcasts that were paused will automatically resume from where they left off.
No Manual Restart Needed: There’s no need to manually restart your broadcasts—they will continue as scheduled once DND is lifted.
2. QUEUED Status
2.1 What is QUEUED?
Definition: If a campaign is currently IN PROGRESS or PAUSED, any new broadcasts on the same channel will enter a QUEUED status.
Functionality: Broadcasts in QUEUED status won’t be sent immediately; instead, they will wait in line until the ongoing campaign finishes or the pause ends.
2.2 Managing QUEUED Broadcasts
Automatic Handling: Once the previous broadcast is complete or the DND period ends, broadcasts in the QUEUED status will automatically start.
3. Managing DND and QUEUED Status
3.1 Control DND Easily
Where to Find It: You can enable, disable, or edit DND settings directly from the settings.
Streamlined Management: The DND feature is designed to be simple to manage without navigating through multiple menus.
3.2 Broadcast Cancellation
Unchanged Process: You can cancel broadcasts that are in QUEUED, PAUSED, or IN PROGRESS status.
FAQs
1) What happens if I turn off DND after a campaign went into paused state?
The campaign will still have the DND enabled and it will start after the DND hours as per older settings.
2) Can I still edit a broadcast while it is in QUEUED or PAUSED status?
No, you cannot edit broadcasts that are in QUEUED or PAUSED status.
3) Do I need to manually restart my broadcasts after the DND period ends?
No, you do not need to manually restart them. Once the DND period ends, all paused broadcasts will automatically resume from where they left off.
4) What happens to the analytics if the campaign goes into paused state?
Analytics of the processed messages will update as per the time and remaining will get updated once the campaign resumes.
For further assistance or to raise feature requests related to DND in Campaign, please contact [email protected].